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Synup
Synup helps you build a relationship with your customers who review your business on your digital profiles. One can respond instantly, start conversations by directly responding to customer reviews, acquire more customers, and have your existing customers visit you again leaving them happy and satisfied turning them into life-long promoters for your business.
💎One can monitor their review responses across various platforms such as Google, Facebook, and Yellow Pages, and respond to them directly from a single dashboard through Synup.
💎Make full use of Natural Language Processing that quickly analyzes your customer sentiment to tell you what they like or dislike about your business through their reviews.
💎With Review Acquisition features, one can gather feedback directly from their customers and continuously improve their product/service offering via emails and SMS
💎Have a lot of reviews that require the same kind of responses with little to no edits? Our Review Response Templates are the real deal! One can create and save used responses or templates and respond to customers with just a single click!
💎Synup’s Smart Response templates help you automate your responses and can respond to the reviews you receive based on sentiment, star ratings, location, and/or particular keywords.
💎With Synup’s smart response system, one can also escalate a 1-3 star review rating to a team member automatically and have it addressed, so that all the negative reviews do not go overlooked or unanswered.
💎We understand that acknowledging your customer’s feedback is the smart thing to do, therefore, we help automate your feedback responses so that you can focus on other important things.
💎You can also personalize your review templates at scale by making use of wildcards
💎Wildcards allows you to use pre-formatted content (like customer name, business location name, review sites, and more) in your message responses for customized replies.
💎Manage your overall brand reputation at scale with Synup’s reputation management suite.
💎Our support team is available to help you set up and make the best use of your platform. The team is not only specialized in platform-related issues but also holds deep expertise in local search and marketing. So, we know what we’re doing and help you make the right decisions.
💎If you want to fully automate your review responding and management process, you can integrate Synup with 100+ CRMs and your POS system to start review generation campaigns every time you have a new customer.
🔎 We Offer Managed Services
Looking to free up more time to grow your business? Our managed services can lighten your load. With Synup, we've got you covered when it comes to your client's reputation management and local presence. We take care of key marketing tasks for both you and your clients, from managing listings to handling reputation management.
How to get started with Synup?
Responding to reviews on Synup is a breeze!
All you have to do is, click over to the “Reviews” section at the top.
Here you will be able to get access to all the reviews in a single dashboard.
Click “Filters” and select “Not Responded” under “Status”.
This will show you all of the reviews you haven’t responded to. At the top of the page, you’ll be able to see your review stats at a glance, including review highlights.
Once you scroll down,
You can check all the reviews that you have yet to respond to.
Once you click “Respond”, you can respond to the review directly from the Synup platform.
And just because it’s a negative review, do not worry.
Just understand that it’s an opportunity for you to grow, and show your customers that you can improve and value their feedback.
🔎 What People Say…
“I use Synup frequently because it's easy to use, regularly updated, and fits our budget. It's a valuable tool for our digital marketing. Synup's social media tools are user-friendly and affordable, making it easy to create and schedule content, improving our online presence. The centralized dashboard helps us handle online reviews well and build better customer relationships without spending too much. The listings feature saves time and keeps our business info consistent online, boosting visibility without breaking the budget. their support team was quick to respond and showed they care about making users happy.”
*Review sourced and cited by G2*
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