What happens next?
With a Facebook business account, you can easily build a social media presence for your brand. The advertising and marketing potential of Facebook is massive as you can not only reach a local demographic but also national and international customers. Learning how to use Facebook for your business is pretty easy, but time and again, issues will arise with your account. How do you contact support when you need help?
If you have already tried to contact Facebook support, you have most likely found the process difficult. It is not easy to contact a live person to help with any issues you may have, from getting locked out of your account to advertising problems.
Use our short guide below to learn how to utilize the Help Center of Facebook as well as how to speak to support. With the right info, you can contact support and find assistance whenever you need help.
Visit the Facebook Business Help Center. You may find what you are looking for here, without the need to contact support. https://www.facebook.com/business/help
On the homepage of the Help Center, you can type in what you are searching for, or use the categories listed below the search box.
The categories provide an outlet for creating and managing your account as well as publishing content, advertising, selling, and more. Select a category that suits your situation and see if you can find a solution there.
Facebook also provides a live chat option. This is only available to business accounts, so you won’t see this on a personal account. Visit the following link to access live chat for your account:
At the bottom, you will see the bubble which allows you to chat with support. Select this option and start chatting. The customer service representative will then lead you in the right direction to solve your issue.
There are also email options you can use, but the support personnel will not be very quick in responding. You can use the generic firstname.lastname@example.org to ask for assistance, but you must be detailed in your request. Be prepared to wait a few days for a response. This would be considered a last option if you are having difficulty finding help in the other options or if you do not need immediate assistance.
Use these options to receive the help you need for any Facebook issues. The live chat is the quickest way to reach support, but operators must be online to provide services. In general, the chat team is available 9-5pm Monday to Friday Eastern time.