Nail Your Customer Interactions with our Free Online Review Response Templates!

Did you know that 90% of consumers read online reviews before visiting a business? But buyers aren’t just looking for a 5-star rating. Consumers want to know that you value their patronage and prioritize their experience. Reviews - and your responses to them - build trust with existing and potential buyers, helping you to convert and acquire customers. To show consumers you care and build great customer relationships, it’s essential to respond to reviews!

Check out our free templates below for help responding to negative and positive reviews.

Review Response
Elevate your online reputation - manage and respond to reviews like a pro! 

Review Response Templates for Responding to Negative Reviews

Negative reviews are a drag, but they aren’t the end of the world! As long as you respond quickly and compassionately, you’ll send a good signal to both the customer and prospective buyers. After all, 33% of consumers say that receiving a response to their negative review would make them reconsider or change the star rating of their review. And for some consumers, it’s more reassuring to see resolved problems than a bunch of perfect reviews. This way, potential consumers can see how you handle problems and treat upset customers. Here are some great response templates for negative reviews!

Dear [name], we would like to sincerely apologize for your negative experience in our store/office/other.  However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us a call on [phone number]. You can also email us at [email id] and we will get back to you promptly. - We look forward to hearing from you and earning you back your business. [Company Name]

Dear [name], we would like to extend our sincerest apologies corcerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us and opportunity to discuss this futher with you. You can reach out to us on [phone number] or you can email us on [email id]. [name], our [position] will be taking care of you personally, his/her extn no is [extn] He should be reaching out to you shortly and we hope to find a solution than makes you smile. [Company Name]

Hi [name], I'm [name], I'm the manager/owner at here.  We try to maintain the highest standards of service, but clearly thats not what happened here.   I am terribly sorry to hear about your experience yesterday. Unfortunately, I was not in at the time.   Please give me a call at [phone number] at your convinience.  - I'd like to find out what I can do to win back your business.  Kindest Regards.[name]

Review Response Templates for Responding to Positive Reviews

Positive reviews are great for your business, but the benefits don’t end at the bump in star rating! Responding to a customer’s positive review helps build your relationship with them, showing them that you appreciate their loyalty and patronage. And responding to reviews shows prospective consumers that you value and care for your customers. Customers love to interact with brands they love and show appreciation for. In fact, 53% of customers expect a reply in a week, while 33% expect a response in as little as a few days. Reviews are one of the best ways to communicate with your customers - so don’t miss out on this opportunity! Here are some great response templates for positive reviews.

We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Optional: Promote new product or service. [Company name] staff.

Hi [name of reviewer], thanks for taking the time to share your prestiged opinion on [company] with other [community members/yelpers] We take pride in giving outstanding service every customers and we're overjoyed to recieve your compliments and appreciation. We hope to see here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have. Your friends at [company name]

Thank you for taking the time to leave us such a nice review.  We are glad that you and family loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Next time you or your friends want to visit us, please give us a call in advance and we will provide you with the best possible deals and options that you will not find online. Thank you, once again, for your kind words. [Staff name],Company Name.