Digests, Marketplace, and Major Improvements

Automated Email Digests for Clients

Related to: Analytics, Reputation

What Changed:

• Agencies can now configure automated daily, weekly, or monthly digest emails sent to their clients.
• Email configuration includes SMTP setup, tone and style settings, send frequency, links, and email signature customization.
• Digests can be configured at both the agency level and the individual client level.
• A live preview panel lets you see exactly what the email will look like before sending.

Benefits:

• Keep your clients informed with branded performance summaries without any manual effort.
• Full control over frequency, tone, and branding ensures every email feels on-brand.

Brand Signals Marketplace Integration

Related to: Listings, Analytics

What Changed:

• Brand Signals is now available as the first third-party app in the Synup marketplace.
• Brand Signals provides advanced grid rank tracking along with SEO and AI-powered analysis for your business locations.

Benefits:

• Get deeper local search visibility insights directly within your Synup dashboard.
• Easily activate Brand Signals from the marketplace without any complex setup.

Client Details Page Improvements

Related to: Analytics, Reputation

What Changed:

• The client details page has been reorganized with client status and website shown inline, a new plan card, and a streamlined layout.
• Churn risk scoring now displays profile, reviews, SEO, and social scores in a clear percentage format.
• The churn criteria popup now correctly shows the account name instead of the logged-in user's name.

Benefits:

• Get a faster, clearer snapshot of each client's health and plan details at a glance.
• Percentage-based churn scores make it easier to identify at-risk accounts and take action.

Google Import Available for All Master Client Portal Users

Related to: Listings

What Changed:

• Agencies can now import locations from Google through the master client portal regardless of whether a pro app is installed.
• Location unit limits still apply based on your plan.

Benefits:

• Faster onboarding for new clients since you no longer need a pro app installed before importing.
• Removes unnecessary friction when getting started with a new client account.

Rankings Page Updated to Top 10 Results

Related to: Analytics

What Changed:

• The rankings page now displays results in "Top 10" and "Above 10" categories instead of the previous Top 50 grouping.

Benefits:

• Rankings data is more focused and actionable, helping you prioritize improvements for the keywords that matter most.

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Indonesia Directory Support Expanded

Related to: Listings

What Changed:

• Additional directory support has been enabled for Indonesia, expanding local listing coverage in the region.

Benefits:

• Better visibility for businesses operating in Indonesia across more local directories.