Chatmeter v/s Yext v/s Synup

Chatmeter v/s Yext v/s Synup: Listings Management 

Synup has a publisher network of 60+ directories and search engines including some of the major publishers, it offers active sync that helps you keep your listings up-to-date automatically, without any hassle. It also offers a bulk editor, voice-search optimizer, a revenue calculator, and in-depth ranking analytics that help you make informed decisions. Concerning reseller support, Synup’s listings dashboard can be white-labeled end to end and can also be outsourced to their team of experts who can handle all your listings for you. 

Chatmeter offers a publisher network of 140 directories and includes all the major networks such as Google Maps, Apple Maps, Bing, and Yelp. It also helps with pointing out inconsistencies in your listings across directories, comes with a bulk editor, and has a dedicated team of experts to handle your listings. However, it does not own its tech and relies on other third-party vendors. Users also complain that the support team can often take a long to get issues resolved and that the dashboard could be more timely, with their prices being too high for what they offer. 

Yext’s listing management system is comprehensive, with a large publisher network of 200+ and AI capabilities. It also comes with dual-sync features and offers automated updates, however, users often fall into the risk of losing at least 50-60% of their data while migrating to other platforms. And with its pricing being exorbitantly high and sub-par customer support, users end up feeling that they can’t rely on it. 

Chatmeter v/s Yext v/s Synup: Reputation Management

Chatmeter’s reputation management helps you listen and engage with your customers with its AI-powered sentiment analysis solution, which allows you to respond to your customers with generative AI and custom response templates. Its Local Brand Visibility scoring system helps you analyze where you stand against your competitors. However, customers say that updates concerning response time seem to take longer than usual and that they are very pricey, especially if one just wants to opt for reputation management since the dashboard doesn’t cut it out. 

Yext has an intuitive reputation management system that comes with an integrated inbox for review management, along with generative review responses and first-party review generation along with AI-powered review insights. However, customers complain that navigating the reputation management dashboard might be a little too overwhelming for first-timers, it has a lot to offer, and people also say that they don’t trust the data that Yext provides. Their customer support is inaccessible, most of the time, and due to their high pricing modules customers feel that one cannot rely on Yext for reputation management. Also, Yext does not offer review generation. 

Synup’s reputation management system is pretty clean! With features such as generating reviews, review widgets, AI automation, AI review generator, and allows you to monitor, respond, and review your reputation dashboard. Comes with built-in analytics and has Natural Language Processing to analyze your customer sentiments in-depth. It also comes with a smart-response system that customizes templates and automatically responds to reviews based on sentiment, star rating, location, and keyword. 

Synup stands out for its reputation management features because its product innovation happens at a much faster rate as compared to others!

Chatmeter v/s Yext v/s Synup: Social Media Management 

Chatmeter offers end-to-end social media management and comes with features such as an AI response generator and offers one to streamline its campaign management across various publishing platforms such as Google Posts, Facebook, Instagram, Linkedin, and Twitter. It also comes with built-in analytical features to help you understand how you stand against your competitors. However, customers seem to be unsatisfied since the platform has many social media limitations, like not allowing users to post across locations simultaneously and not being able to respond to messages via the integrated social inbox. 

Yext’s social media management dashboard helps you create content and then publish it across various platforms. It comes with social analytics to help you understand how your content is performing. It also helps you build various workflows that help with cross-team collaboration. However, users feel that the dashboard has its limitations when it comes to social media, as compared to other social media management platforms. 

Synup Social is built keeping in mind your everyday social media content. It comes with an AI content generator that gives you quick suggestions about what you can post on a particular day, the social media dashboard also keeps track of certain festivals and vacations and creates content based on that. It also lets you generate hashtags, create powerful social media strategies, and post ideas daily along with various recommendations so that posting and managing your social media accounts is a breeze! 

Read more about Synup Social here.

Chatmeter v/s Yext v/s Synup: Local SEO

When it comes to Local SEO, Chatmeter can help with creating store locator pages, allows you to update your store directions so that it’s easier for your customers to find you, and also makes sure that your listings are accurate and up to date, all the time. Being a business whose focus is mostly local businesses, people say that these features are quite limited and require more for the premium price they pay. 

Yext’s offers in-depth Local SEO services as compared to that of Chatmeter. Although the store locator pages are pretty easy to set up, customers face plenty of glitches while creating these that are technical, and with customer support not being available most of the time, these issues tend to get overlooked, often making customers feel that they’re too big to care. Also, it doesn’t offer analytics for businesses’ local SEO performance, which is a big downside. 

Synup offers everything from store locator pages to a grid rank tracker, which makes it a go-to for all multi-location businesses easily! A keyword rank tracker, also makes it very easy to track your keywords and know what you are trending for, as opposed to your competitors. With a comprehensive Local SEO toolkit, Synup also allows you to white-label its dashboards and resell them easily to your customers. So, if you’re looking for the right tool to take your business to the next level, Synup is your key!

Chatmeter v/s Yext v/s Synup: Reseller Support 

Synup simply outdoes itself in this category because of the all-rounder support it provides to agencies and resellers. One cannot only white label Synup’s dashboard, but Synup goes out of its way to also offer managed services, which lets you focus on the tasks that are much more important and need your prompt attention. Along with this, they also provide you with the marketing collaterals and training material to help you deliver value to your customers, day in and day out!

Chatmeter only the other hand provides minimal reseller support, but it would be safe to say that it does better than Yext in this category. It helps with a private-labeled dashboard, rebranded sales decks and ROI reports, and a dedicated customer representative for every agency partner. 

Yext is majorly enterprise-focused and offers integration and partnership programs for agencies and consultants as well as other SaaS resellers/platforms. However, they don’t focus too much on growing their partner’s business and therefore offer minimal support. 

Chatmeter v/s Yext v/s Synup: Pricing 

When talking about pricing, Synup again takes the lead here. It is hands down one of the most affordably priced alternatives as compared to Yext and Chatmeter, both at $34.99 Per Month for a basic plan.

Yext charges exorbitant prices for several reasons, such as being majorly focused on enterprises and being an old player in the segment. However, with this customers seem to lose their faith in the company, causing them to migrate to other platforms. Yext is priced at $4 per week for a basic plan.

Chatmeter’s pricing module is not transparent. However, when talking about prices, customers seem to be unhappy with the high amounts, and most often say they don’t think that the platform is worth the money they’re paying. 

Chatmeter v/s Yext v/s Synup: Customer Support 

Chatmeter’s customer support is decent, providing timely responses and prompt feedback, however, customers often complain that it is not very easy to get in touch with the backend and the engineering team to clear most of the technical glitches. Often at times, since customers are assigned a dedicated representative each, they are solely reliant on them for most of the issues that they run into. 

Yext customer support needs a lot of improvement because it has severely gone down in the past couple of years. This makes people think that they’re too big to care and most of the queries often go unresolved leaving them distressed and looking for better solutions. 

Synup customer support is known to offer a stellar customer experience. With some of the most experienced customer representatives who have been in the industry for too long, Synup goes out of their way to serve their customers and do the right thing for them. 

Chatmeter v/s Yext v/s Synup: Which one should you choose? 

If you’re a mid-sized or large company looking for a robust reputation management system and social media management, Chatmeter should be your tool. Since it hits the sweet spot between the two, with decent customer support and AI capabilities. And if you’re looking for an affordable option, then Synup is your answer!

If you’re an enterprise that’s looking to manage everything in the same tool and are looking for a very smooth-to-use and easy interface, then Yext is your answer! However, Synup has all of it and won’t let you down! 

For resellers and agencies, Synup stands out as the top choice. Designed with a partner-first approach, Synup goes beyond basic white labeling and reporting, providing a robust platform that helps you grow your business with our advanced tools.

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Summing Up

We hope our insights have given you a clear understanding of how each of these tools operates. We’ve aimed to be as transparent as possible, highlighting the unique strengths and limitations of each. Each tool has its distinct advantages. Based on your specific needs, we recommend trying the software that best fits your segment.

Chatmeter v/s Yext v/s Synup: FAQs 

1. How much does Synup cost?

If you have 10 locations or less to manage, Synup can cost up to $34.99 Per Month. For more locations, you can always opt for the premium plan or contact them directly for customizable pricing plans that fit your budget. For agencies and resellers, it is always advisable to book a demo call. Additionally, they also offer a free trial of 14 days which is great for people to get an overall gist of the product and its features.

2. What is Yext used for?

Yext helps businesses keep their information consistent and accurate across search engines, directories, and social media. This makes it easier for customers to find them online. It also offers tools for managing reviews, responding to customer feedback, and analyzing performance. Businesses can even resell Yext's services under their own brand, making it a comprehensive solution for local marketing and reputation management.

3. Is Yext an AI company?

Yext isn't mainly an AI company, but it uses AI in its platform. It focuses on keeping business information accurate across the web. Yext uses AI to help with tasks like responding to reviews and analyzing customer data, but its main job is managing business info and local marketing.

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