What is Birdeye?

Birdeye is a listing and reputation management service that:

• Lets you update and sync your business’ listing across on more than 50 sites.
• Provides a dashboard where you can view and respond to reviews with ease
• Lets you share reviews on social media
• Provides your business with a custom SEO optimized microsite with the option of adding photos, your review rating and other details to improve how your business appears online

A Quick Review

Birdeye was founded with the notion of having a one-stop-shop for monitoring what people were saying about a business online.

Ensuring that you have a good rating online and amplifying the presence of a 5-star rating to show how well your business is doing is important when a customer wants to pick your business over your competitor’s.

Features & Benefits

Birdeye offers different plans depending on the buyer’s needs. Birdeye has different ‘Editions', for small businesses, enterprises and partners.

Small Businesses:

• Be found on Internet’s top local business directories and search engines
• Sync NAP (name, address, phone), business info across all local sites
• Update your listing whenever you want, in one place, and it will be distributed to 50+ sites
• Generate new reviews from your clients via SMS, email campaigns, checkins
• Integrate with 300+ platforms to automatically collect new reviews
• Receive immediate email or SMS alerts for all new reviews
• Respond to customer feedback from one centralized place
• Track growth in reviews, ratings, visitors
• Auto-post best reviews (incl. reviews from top sites) on your website, Facebook timeline or Twitter feed
• Custom SEO optimized review site
• Distribute best reviews to 50+ partner sites with 140M unique users
• BirdEye Messenger - an easy way for your business to text with all prospects and customers. No matter where they are: website, Facebook, Google - all text messages come to one inbox where you can respond directly.
• BirdEye Social - post to multiple social channels at once, and schedule posts ahead of time.
• Review management & templates - Respond to reviews on third-party sites directly from one dashboard. Keep customers engaged and acknowledge issues right away. Drive higher productivity with review response templates.
• Review Response automation with automated responses based on custom rules helps you stay focused on your business and still promptly address every incoming review.

Birdeye also has an SMB Premium plan for users small businesses who are looking for other features. Upgrading to the SMB Premium package gives you the added benefits of:

businesses

• Video reviews on YouTube
• Respond to reviews, manage social media

Enterprise:

The Enterprise feature is ideal for that have multiple locations. It includes all the features of SMB premium with the addition of:

• An enterprise dashboard with a single sign-on to manage all your locations
• Advanced reporting to compare performance across all your divisions or locations
• Custom aggregation, custom integration
• Trusted and verified reviews - each review is manually audited
• Protect your brand against malicious reviews across the web - private arbitration to facilitate resolution of client issues
• Improve conversion by 15-20% using 5-star in Google Seller ratings

Partner:

• Aggregate your reviews daily from 100+ sites
• Generate new reviews from your clients via SMS, email campaigns, checkins
• Integrate with 300+ platforms to automatically collect new reviews
• Receive immediate email or SMS alerts for all new reviews
• Respond to customer feedback from one centralized place
• Track growth in reviews, ratings, visitors
• Auto-post best reviews (incl. reviews from top sites) on your website, Facebook timeline, Twitter feed
• Be found on Google search engine with 5-stars. Custom SEO optimized review site
• Distribute your best reviews to 50+ partner sites with 140M unique users
• Reseller branding displayed on dashboard, widgets, social media
• Reseller custom URL for review site / SEO
• Reseller dashboard to manage all your accounts in one place
• User access control

Birdeye Pricing

Birdeye does not have a flat pricing fee as such and charges its clients based on their requirements, and that makes it nearly impossible for us to exactly say how much Birdeye charges its clients/partners.

Despite trying to figure out how much they cost, we have not been able to figure out their pricing structure, unfortunately. The fact that they do not have a flat pricing fee is a huge disadvantage for people who want to go ahead and buy Birdeye immediately.

Moving on! If you're wondering what the pros and cons of using Birdeye are:‍

The Positives

• Amplify Your 5-star Ratings' Reach
  Birdeye allows you to share your top reviews on social media, and helps you improve your business' reputation online by showing your business' top reviews in the limelight that will help catch the eyes of potential customers.
• Custom Microsites That are Optimized for Search Engines:
  Birdeye designs custom microsites that contain all your important information such as the NAP, photos, and opening and closing hours, etc. Worry no more about how your business is appears online, since this microsite has just the right amount of information to help someone who is looking for you find you on the internet.
  

The Negatives

• How Much Does This Cost?
  Birdeye does not have its pricing structure laid out transparently, anywhere. The estimates that we have arrived at make Birdeye seem a very expensive service. There is always a veil of suspense as to how much the service really costs/what are the factors that contribute to every personal invoice, and this isn't reassuring at all.
• Several Services Missing:
  Despite everything that they offer, Birdeye does not allow you to track keywords that your business is ranking for, or keep an eye on duplicate listings and giving you the option to flag them. They do not submit to several important directories such as Acxiom, JoomLocal, Manta or Yasabe, and most importantly, Birdeye does not provide white labeled versions of their products to digital agencies, which puts it at a disadvantage when compared with several other competitor services.