Top 24 Birdeye Alternatives

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Benjamin Franklin once said, “It takes many good deeds to build a reputation, and only one bad one to lose it”. While this is true in the most literal sense, it applies to your business’s online reputation.

This is where review management software like Birdeye comes into the picture.

With providing services like review management and customer experience management for local businesses and brands, Birdeye has been a preferred choice for most local businesses out there.

But is it worth the hype that it garners? We don’t think so!
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Here’s why:

❌It’s costlier as compared to its other competitors that usually provide similar or better features.

❌Birdeye doesn’t make use of its own technology, especially when it comes to API management.

❌Their customer support is not as great. With a lot of people unable to find the right kind of solutions at the right time, it is really difficult to look at a long-term solution for managing one’s online reputation.

❌Another major drawback is the 12-month contractual commitment, which can get restrictive for businesses looking to explore any other software for their business needs.

❌As per the price they charge, the features they offer are limited and one might need to look for other platforms along with Birdeye to meet their organizational needs and goals.
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Therefore, looking for Birdeye alternatives might just be the right move.
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Here are some things we are taking into consideration while listing these alternatives:

Features - The kind of features that these software provide, are they packed with some cool features that can come in handy, do you require them for your organizational or client needs and contemplating over whether are they worth the price?

Benefits - All software has benefits they provide, some great and some not so great. So while we are looking at various software and their alternatives - understanding their benefits would just help you speed up your decision-making.

Cost-effectiveness - While choosing a particular software, we must take into consideration our budget, the software’s cost-effectiveness, and the various features it can provide in today’s competitive local SEO market as compared to its competitors.

Customer Support Quality - It’s necessary to have top-notch customer service! Because who are we going to turn to when something goes wrong? The customer service also has to be quick, helpful, willing to help and resolve your issues, and friendly at the same time.

Pricing - We’ll also check various pricing options each software has to offer to understand if it is priced fair and square.

Reviews - Reviews, as we all know are really important when it comes to choosing something from the lot - because ultimately, we need to understand whether other businesses had a good experience with the software, and were there any shortcomings that we should be aware of or any features that truly stand out from the rest.

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So let’s dive in!

Synup

Synup helps businesses engage with their customers online, and respond to their experiences, reviews, and feedback to enhance their business perception. Since managing reviews single-handedly becomes difficult and can cost a lot of time, automating it becomes essential. Therefore, Synup helps consolidate these reviews from various websites, making it easier for you to engage with their customers at scale and build a better relationship with them.

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What does Synup offer?

✅You can monitor your review responses across various platforms such as Google, Facebook, and Yellow Pages and respond to them through a single dashboard

✅With Intelligent Natural Language Processing, you can quickly understand the customer sentiment and understand what they want from your business.

✅Gather feedback directly from customers to understand your shortcomings via emails and SMS

✅Get access to templatised review templates to acquire new reviews from your customers

✅Synup Smart Response System automatically responds to reviews based on customer sentiment, star rating, location, or keywords.

✅Synup’s support team is here for you every step of the way. Whether you need help setting up your platform or making the most of its features, we've got you covered. Our team isn't just experts in platform-related stuff, they also know a thing or two about local search and marketing. So, you can count on us to help you drive real results for your clients.

✅With Synup, agencies, and resellers can offer top-notch reputation management services to their clients, all under their brand. Synup offers a full-fledged White Label Reputation Management Dashboard, this means you get access to some cool features like review monitoring, managing responses, running review campaigns, and checking out review analytics.

✅If you're all about streamlining your review generation process, Synup has your back. With over 100 integrations with CRMs and your POS system, you can kickstart review generation campaigns automatically whenever you onboard a new customer.

✅Synup's got you covered with detailed reporting and analytics, giving you the lowdown on how your reviews are performing, sentiment analysis, and the impact of your reputation management strategies. If you're an agency or reseller, you can tap into these insights using our white-label dashboard, making it easy to share the scoop with your clients.

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🔎 We Offer Managed Services

Looking to free up more time to grow your business? Our managed services can lighten your load. With Synup, we've got you covered when it comes to your client's reputation management and local presence. We take care of key marketing tasks for both you and your clients, from managing listings to handling reputation management.

All of this just for 34.99$ Per Month

“Synup enables seamless consistency in your business information throughout. This not only enhances your business's visibility but also instills trust among customers and makes your life easier to have everything under control in one single place.

Review management is another area where Synup excels. The platform enables you to monitor and respond to reviews from various platforms all within the Synup interface. This is pivotal in maintaining a positive brand image and showcasing exceptional customer service.”

*Review sourced and cited through G2*
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Yext

Online Presence Management & Location Data Management Software

Yext claims to boost your rankings and customer sentiment with its online reputation management software. One can also generate, manage, and respond to reviews at scale with Yext’s online reputation management tool. It also provides various other add-on features and services that one can use to manage their online presence effectively.

Features:

➡️Review monitoring from various platforms in real-time

➡️One can respond to reviews directly from the Yext dashboard

➡️Get templates to send customers to generate more reviews by sending automated review requests

➡️Helps understand the customer sentiment better

➡️Competitor analysis to see and track how your competitors are doing online

➡️Offers in-depth insights to review trends, customer feedback and overall reputation performance

➡️Offers customizations to customize review request templates and review response

➡️Supports multiple integrations with CRM and social media tools

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Benefits

✅Enables one to view feedback and review from a single centralized dashboard across various review sites.

✅Helps craft thoughtful and personalized feedback and review messages for customers at scale

✅Has a built-in natural language sentiment tool that helps analyze customer sentiment to help you make informed decisions and understand customers better

✅Helps understand your competitor’s review and track their online presence

✅Offers white labelling solutions

Cons

❌Is considered to be heavily priced and not very affordable for start-ups and small agencies

❌Customer Support is not very responsive and might take months for someone to actually get their issues solved

Pricing starts at 4$ per week, billed annually

Likes

“I like that when it comes to managing various entities as well as reviews, we can do it all in one place. Our team is able to work on projects using various tools, manage our websites, and more!”

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Dislikes

“The support team is atrocious, it: a) doesn't respond on time, b) doesn't do what you ask them to, c) will provide conflicting information in the same ticket, d) give totally inconsistent responses as to whether they can do something. Also, Their reports feature distinctive icons and branding specific to Yext, making it easy for your clients to recognize the platform behind the scenes. This visibility poses a risk of clients bypassing your agency and connecting directly with Yext, undermining the white-label approach you're aiming for.”

*Review sourced and cited through G2*

Vendasta

Reputation Management, Sales & Automation Platform

Vendasta's reputation management solution offers comprehensive tools to help businesses monitor, manage, and improve their online reputation. It allows businesses to track customer reviews from various platforms, respond to feedback efficiently, and generate more positive reviews through automated requests. With sentiment analysis and competitor benchmarking features, businesses can gain valuable insights into customer sentiment and stay ahead of the competition. It also offers end-to-end white-label reputation management solutions.

Features

➡️Manage all client reviews in one place for different sites

➡️Helps you easily monitor your reviews, gain insights, and respond through AI tools

➡️Enables you to respond quickly to reviews, request reviews, and increase your chances of getting positive reviews

➡️Helps generate insightful and helpful reports

Benefits

✅Offers a white-label reputation management software for resellers and partners

✅Provides authentic AI-generated responses to analyze review scores and customer sentiment

✅Smart review requesting helps increase positive reviews and boost local SEO

✅Can access all the reviews under a single dashboard

✅Helps you scan the web for all your online mentions

✅Check what your competitors are up to and track their reputation performance

✅Priced cheaper than Birdeye

Cons

❌ Vendasta does go overboard with their pricing, so it might be a little too steep for small businesses and agencies

❌The platform is glitchy at times and is known to slow down at times
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Priced at 99$ Per Month

Likes

“The number of products you can offer as a reseller for your customers and use for your account. Each product has an impressive lead or feature potential that you can talk your clients into. Also has an amazing community learning base.”

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Dislikes

“1. The customization options available in it are not as great as other platforms.

2. There is no availability of a mobile app, making it unable to access anytime.

3. The third-party app integration is very limited, making it hectic for me to connect to different platforms at a time.”

*Review sourced and cited through G2*

SOCi

Social Media Management Software

SOCi is typically a social media management software also offering white label reputation management tool for partners and resellers where one can respond to all the reviews in one go and make informed business decisions via in-built tools that can help track sentiment, monitor shifts over time and analyze local competitors with reputation insights.

Features

➡️Allows bulk-editing and managing reviews under a single dashboard

➡️Helps with understanding customer sentiments

➡️Offers deep reputation insights to make data-driven decisions

➡️Helps identify current trends and monitor shifts over time

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Benefits

✅SOCi gathers reviews from over 20 online platforms, including popular ones like Google, Facebook, Yelp, and industry-specific review sites.

✅One can make use of GPT-4 to review responses with specific criteria to enhance their engagement with their customers.

✅Integrated White Label reporting functionalities are available for resellers and agency partners, making it easy to track and analyze review performance.

Cons

❌Limited integrations

❌Is a little clunky to use and can get too technical at times

Offers custom pricing

Likes

“Easy to respond to reviews. Customer support is quick to respond to issues. Easy to see reviews on social media sites that are linked as well.”

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Dislikes

“Review responses need to have an easier way to add emojis. It always removes them when I first submit the response and I have to go in and edit the response just to add it again. A 😊 at the end of a response makes a huge impact on how people feel when they see that the business owner responded to their review.”

*Review sourced and cited through G2*

BrightLocal

Reputation Management and Local SEO Software

BrightLocal is a software platform specializing in providing tools and solutions for local search engine optimization (SEO) and reputation management. Its primary focus is to help multi-location businesses including freelancers, mid-size companies and small businesses improve their online visibility, attract local customers, and manage their online reputation effectively.

Features

➡️Helps you get more reviews and monitor your reviews

➡️Helps monitor your reviews on 80+ niche review sites

➡️Multiple Integrations

➡️Analyzes customer sentiment

Benefits

✅Offers the option to respond and review all your reviews under a single dashboard

✅Provides various templates for you to get reviews and push for positive customer feedback

✅Can send review templates via emails and SMS and monitor how they’re performing

✅Offers great analytics and insights

Cons

❌Not cost-effective, pricing ends up being on the higher side as a lot of things are done manually
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Pricing starts at 39$ Per Month. Additional costs might be involved.

Likes:

“I like that the software has so many features and benefits. Citation building to review management.”

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Dislikes:

“When using the "Get Reviews" feature in Reputation Manager, I wish uploading the email lists was a little easier. I also would like to upload more emails at one time.”

*Review sourced and cited through G2*

SurveySparrow

Survey & Feedback Management Software

Survey Sparrow's Review Management Tool is a breeze to use and helps businesses stay on top of customer feedback effortlessly. With its easy-to-understand features, you can keep track of reviews from different platforms, reply to feedback quickly, and see how customers feel about your business. Plus, it gives you insights and reports to help you understand trends over time.

Features:

➡️Helps you monitor reviews

➡️Helps eliminate unresponsive communication through tailored workflows

➡️Get in-depth reporting analytics and insights

Benefits:

✅SurveySparrow is cheaper than Birdeye

✅Helps you create tickets for every review you receive and assign them to the right people

✅Offers a comprehensive customer management solution through their surveys

✅Tracks customer sentiment and provides tailored responses

Cons

❌One cannot request reviews from their customers because the feature is still under development

❌Not very cost-effective
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The starting price at 7.17$ Per Month

Likes:

“User-Friendly Interface: The interface is very intuitive which makes it easy to use to create surveys. Moreover, we got positive feedback from respondents.

Conversational Surveys: Our respondent pointed out the conversational interface which made the NPS survey stand out.

Multi-Channel Distribution: We were able to distribute our NPS surveys via mail and embedded links which was very useful.”

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Dislikes:

“Limited Free Plan:

The free plan is quite limited in terms of advanced features and response numbers.

Learning Curve for Advanced Features:

The advanced features that are available are quite complex and additional tutorials would be helpful.”

*Review sourced and cited through G2*

Podium

Customer Interaction Management Software

Podium is like your all-in-one communication hub in the cloud, making it easy for companies to connect with customers via SMS, web chat, and social media. It's super handy for managing your reputation too, allowing businesses to handle all their reviews and feedback right from one convenient dashboard.

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Features:

➡️Enables users to leave reviews easily

➡️Enables businesses to monitor and manage their reviews across multiple platforms such as Google, Facebook, and Yelp.

Benefits:

✅Integrated smart AI chat options

✅Helps manage text campaigns for better marketing

Cons:

❌Offers limited features as compared to its competitors

❌Not very cost-effective for the kind of features it provides

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Priced at 99$ Per Month

Likes:

“Podium helped bring our small business processes into the modern day. The ability to text with our customers has been hugely helpful. Communication is quick and easy for us AND the customer, which enables both parties to keep the other informed. The review integration is wonderful also: we've received more review traffic in the month since implementing Podium than we had been in a typical year or longer previously. The system makes it easy for the customer to leave their review without a bunch of extra login steps.”

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Dislikes:

“It is pricy.. The tech is there but the automated messages are sometimes sent out at incorrect times which has caused some customer confusion. I didn't like that so I shut off our automated messages that are sent out after a customer leaves a review.”

*Review sourced and cited through G2*

DemandHub

Customer Engagement Software

DemandHub helps boost customer engagement. It goes way beyond just managing reviews and covers everything from scheduling appointments and sending reminders to conducting surveys, chatting online, and even text marketing. Plus, it helps businesses manage their reputation across multiple locations.

Features:

➡️Helps automate using various message templates

➡️Integrates with external tools to automate processes

Benefits:

✅Great customer service

✅Can review, monitor, and respond to reviews under a single roof

✅Getting reviews is very easy

Cons:

❌Offers limited features as compared to its competitors

❌Limited templates to offer

❌ Copy-pasting texts can be really difficult

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Offers custom pricing.

Likes:

“Demandhub has some really useful features all in one place rather than having multiple for a business. We really like the capability to see all incoming messages from our social media, website, and client messages all in one place. As well as out client review messages and reminders being automatic.”

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Dislikes:

“Sometimes the interface can be glitchy. We have it set up so that incoming messages come up as desktop notifications. Sometimes there is a huge delay in when the message has come in and when we are notified. We also find that we often have to refresh the page to see new messages. I don't like that the templates have changed into alphabetical order. It would be much easier and quicker to have them listed in the order of most used.”

*Review sourced and cited through G2*

NiceJob

Online Reputation Management Software

NiceJob helps one to get great reviews and encourages more of them. It sends gentle reminders to your customers via email and SMS, making leaving a review a breeze. Plus, it puts you in control of your reputation and boosts your ranking on search engines.

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Features:

➡️Helps get more reviews

➡️Integrate your CRM data automatically and manually

➡️Helps to get reviews a breeze through intuitive Email and SMS campaigns

Benefits:

✅Prices are relatively lower as compared to Birdeye

✅Does what it claims

✅You set it once and you forget it, so it’s easy to manage and get your reviews

Cons

❌More features can be added and currently the software offers very limited features

❌Glitchy at times and might require one to manually do the things

Priced at 75$ Per Month

Likes:

“Nice job taking care of all my online reviews. When I'm done a job in my CRM, it automatically starts a client review drip campaign. These things really work as well. In addition to that it also starts a campaign for a client referral. A new feature that I really love is the Client gift feature. I have it set so that if a client has used us three times or more they get their choice of some cookies or candy sent directly to them. All of this is done without me lifting a finger.”

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Dislikes:

“I do wish the invites that go out to the customers were mapped out a little better, in advising them that they must click on the particular platform they want the review to appear on. So, because of that many of them only do a NiceJob review, thinking that it will appear on Google, BBB, and Facebook, then having to call them back to ask them to re-due it usually ends in them not leaving a review at all.”

*Review sourced and cited through G2*

ReviewTrackers

Review Management Software

ReviewTrackers is like your go-to platform for managing your online reputation, with an option for white-label service for resellers. They're experts in reputation management and can assist you with everything from monitoring and responding to customer reviews to making the most of them across various platforms.

Features:

➡️Provides basic features such as monitoring reviews and helping customers acquiring more reviews.

➡️Offers various collaboration features

➡️Offers Integrated white-label solutions for partners and resellers

➡️Is visually appealing

Benefits:

✅Keep an eye on reviews from various platforms all in one spot.

✅Customize your responses with templates tailored to positive or negative feedback.

✅Collaborate with your team on crafting responses.

✅For resellers and agency partners, access tools to track client success and see account behavior visually.

✅Take advantage of custom training and resources to make the most of the platform.

Cons

❌Not very cost-effective for the features it has to offer

❌Might be glitchy at times and one cannot sync reviews properly at times, especially when there are a lot of them, it might be really slow to load and take a long time

Offers custom pricing

Likes:

“The aggregation feature is great. I can easily see reviews all in one place and don't have to worry about collecting them from individual sources. Additionally, they make it very easy to respond to Google reviews and help us with quick response times.”

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Dislikes:

“Not a dislike, but features that help you secure, verify, and manage profiles better would be tremendously helpful. Apple Business Connect, for example, is tricky to verify, and having a built-in solution within Review Trackers would be helpful.”

*Review sourced and cited through G2*

GatherUp

Reputation Management Software

GatherUp is a white-label reputation management solution made for online marketing and SEO agencies. It's designed to help agencies manage their clients' online reputations, gather new reviews, and ensure great customer experiences.

Features:

➡️Helps generate AI-powered reports through reputation analytics

➡️Offers white label solutions

➡️Has great analytics and insights that help you make informed decisions

Benefits:

✅Craft personalized responses to your clients' reviews with AI assistance.

✅Generate third-party reviews on Google, Facebook, and other platforms.

✅Run personalized SMS marketing campaigns to target customers who love your clients based on reviews and feedback.

✅Enjoy a white-label platform with customizable branding options.

✅Use the Reputation Scorecard to measure client performance against local competitors.

Cons

❌Pricey and too hard to install. Can be difficult to manage multi-location businesses

❌Offers very limited integrations with limited review sites

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Pricing starts at 99$ Per Month. Offers custom white labeling prices

Likes:

“Ease of use and support. GatherUp has set the bar high for other companies to follow. After you sign up, you get a dedicated support person who walks you through the entire process step by step, in dedicated video sessions to show you how it works and to answer any questions. It has a lot of bells and whistles so it's good to have this support, but it's also very easy to use once you know the basics.”

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Dislikes:

“There isn't anything to dislike. There are a few features still missing that I am looking forward to in the next upgrade, like being able to combine locations for an aggregate review widget when using the tag manager for selective display. But this is a very minor detail in an otherwise great product.”

*Review sourced and cited through G2*

Grade.us

Online Reputation Management Software

Grade.us is the go-to for white-label reputation management solutions, perfect for agencies and independent resellers alike. Their platform covers a wide range of review sites, including niche platforms like Healthgrades, TripAdvisor, Zillow, and Avvo.

Features:

➡️Offers review monitoring, review marketing, review generation and review reporting features

➡️Provides a white label reputation management solution thats specifically made for agencies

Benefits:

✅Totally customizable and works seamlessly on mobile.

✅Use the easy ROI calculator to keep tabs on your margins as a reseller.

✅Get detailed reports and analytics on your clients' review performance, reputation metrics, and the results of your review management efforts.

✅Helpful and supportive customer service

✅Cheaper in comparison to Birdeye

Cons:

❌Analytics and reporting insights are sometimes glitchy and not up to the mark which really affects a lot of decision-making

❌Offers limited customization for review request campaigns

❌Not very cost-effective and the features are quite limited

❌White-label services are very restrictive

Pricing starts at 25$ Per Month

Likes:

“Hands down, the support. Anytime I need something, have a silly question, or just need clarification they are all over it. I never wait more than 10 minutes for a response. The platform itself is great and serves the needs of over 1000 clients we have on it. I also like that there are ongoing improvements and not staying static.”

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Dislikes:

“Several issues are not working properly, like the texting on our account. The GUI is a bit cumbersome and difficult to understand. It needs to be more streamlined. Also, feature enhancements should be more frequent and everyone should be notified by email when enhancements have been implemented.”

*Review sourced and cited through G2*

Yotpo

ECommerce Retention Marketing Platform

Yotpo is an aesthetically pleasing eCommerce retention marketing platform that helps brands build and maintain their relationships with their customers. It also offers various review management features and helps collect, measure, and customize reviews in a much faster and an efficient way.

Features:

➡️Helps collect detailed reviews by customers through Emails & SMS campaigns

➡️Understand your customers better by capturing unique customer insights through targeted feedback

➡️Helps customize your review widgets

➡️Measure and track insights and review your daily analytics

Benefits

✅Supports Integration with Instagram

✅Showcase photo and video reviews

✅Collect smart review prompts

Cons

❌Supports limited integrations with third-party apps

❌Mostly not recommended

❌Slow onboarding processes

❌Not very cost-effective

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Pricing starts at 79$ Per Month

Likes:

“- Will allow our organization to level up our post-purchase solicitation.

- Multi-brand pricing incentive

- New dynamic email templates allow a more consistent brand experience for customers post purchase.”

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Dislikes:

“- Some of the functionality promised to us by the initial sales team member was quickly proven to be incorrect information, this was discovered after our contract was signed. Very disappointing.

- Inability to add "incentivized product" tags for product and review seeding as required by FTC regulations. Custom dev work is required to develop a workaround.

- Many questions are unable to be answered by onboarding CSM.

- Email templates and customization of widgets have been more challenging than expected - support from Yotpo's dev team has been slow, with continued delays and no follow-up. Once finally delivered 3-4 weeks later, the widget was completely wrong (incorrect colors, fonts, and layout).

- Overall, onboarding has been much slower than expected.”

*Review sourced and cited through G2*

Merchynt

Online Reputation Management Software

With Merchynt, you can provide your clients with a complete range of reputation management services, all under your own brand for seamless integration. Their white-label offering covers both listings management and review management, giving you a unified and customizable dashboard.

Features:

➡️Partners can manage clients' business listings across various online directories, search engines, and platforms from a centralized location.

➡️Offers the flexibility to manage listings and reviews and grant clients direct access to a customized portal.

➡️Partners can streamline the review generation process using SMS, QR codes, and email campaigns.

Benefits:

✅Clients can gather more reviews on Google Maps and other popular search platforms.

✅Access to a Partner Hub provides partners with marketing materials, sales scripts, and promotional videos to accelerate sales and promotion efforts.

✅They offer a reseller-focused customer service

✅Offers a comprehensive suite of resources, especially for marketers

Cons:

❌Lacks AI-powered automation for managing reviews and crafting responses.

❌Limited analytics and reporting means you won't get genuine insights into the customer experience.

Pricing starts at 60$ Per Month

“I have been working with Merchynt as a partner for 1 month now and I am blown away by the results, and response rate. They have consistently answered all my questions and my clients are getting great results. Justin and his team have exceeded my expectations! I am so grateful to have such an amazing support team I wouldn't be able to run my business without them.”

*Review sourced and cited through G2*

Olark

Online Reputation Management Software

Olark provides reputation management services through its customizable and feature-rich chatbot features and helps brands and multi-location businesses maintain their online presence.

Features:

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➡️Offers live-chat feature to gather feedback from customers in real-time

➡️Allows you to organize feedback as structured notes and chat transcripts in your CRM to help you make informed decisions and understand your customers better

➡️They help generate insights from these live chats and help you better understand what your customers require from you.

Benefits:

✅Offers intuitive chat-bot features

✅Helpful Customer Service

✅In-depth surveys after completion of your conversation with the customer

✅Easy to use interface

Cons:

❌ Does not offer review generation or review monitoring services

❌Is mostly chat-bot based and lacks a lot of features

❌Allows very less integrations as mostly is a chat-bot based reputation management software

Likes:

“With Olark, now we can have real-time chats with our website visitors who some turn to be customers. I am glad of what Olark can do when implemented and we have also noticed an increase in sales since our customer team is actively talking to customers on our website. The other good thing for using Olark is that it is easy to integrate to WordPress and other software we are using.”

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Dislikes:

“The monthly subscription fee can make someone stop using Olark, especially for small startups like ours. I wish they could have a free package so that people who cannot afford the monthly subscription fee can still benefit from one of the best chat apps for a website.”

*Review sourced and cited through G2*

Embed My Reviews

Online Reputation Management Software

Embed My Reviews is a white-label reputation management software that has just been launched and is fairly new to the industry. It offers simplified solutions for online reputation management for your clients and is specifically designed for agencies.

Features:

➡️Pulls in reviews from top review sites, giving clients the option to handle and reply to reviews all in one spot.

➡️Customize branding with options like logos, favicons, and themes, plus use your own branded domain.

➡️Integrates third-party scripts seamlessly.

Benefits:

✅Agency-focused and small-knit team

✅Inter-personal and helpful customer support team

Cons:

❌Lacks a lot of features

❌Has a lot more to work on and develop more integrations

❌Expensive for the features the platform has to offer

Priced at 99$ Per Month

Likes:

“It has been designed for agencies so every single feature can be turned on or off for each individual customer. The flexibility and constant updates are the main reasons I like this platform so much. The support team is also amazing and is very good at communicating bugs, feature updates, and community posts. This is very rare in founders these days and I have full fate in their ability to create the best reputation management platform and help agencies utilize it. The founder's words and promise it will also soon be able to integrate easily with more review platforms than any other software.”

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Dislikes:

“The User Interface can be a little unintuitive but this is. Onstdly being updated and improved

It's still fairly new so some features are not added yet. But that is the con of being an early adopter so I'm confident all essential features will be added in the very near future. I honestly don't have anything else to add.”

*Review sourced and cited through G2*

Reviewinc

Online Reputation Management Software

ReviewInc offers white-label reputation management services and is specifically tailor-made for marketing agencies and resellers. It provides you with all the tools you need for review monitoring, generation, and management services to offer to your clients.

Features:

➡️Offers location-specific grading and reporting tools that compile client reviews and rankings into an interactive report.

➡️Partners can easily customize the platform's colors to match their agency's branding, with options for individual clients to maintain their brand identity.

➡️Features an admin portal with comprehensive reports for all accounts, quick logins, customer setup, and access control.

Benefits:

✅ Customers enjoy the reporting capabilities and the deep insights the tool has to offer

✅Does what it says and helps garner positive reviews and feedback

Cons:

❌Offer limited integrations

❌Not cost-effective

❌Limited features

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Offers Custom Pricing Options

“We now create a Reviews page on each of our client's websites do display testimonials their clients have given them. We make this part of our Local SEO package and it's a client favorite. Then we have our clients send the link out to their clients, and ask them for their reviews - most are happy to give the feedback.”
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“The back end isn't very user friendly and the reports aren't exactly what I am looking for. Also, Some of the Schema markup has issues, but we have been in contact with the support team and they have fixed it right up. Other than that I personally don't have any complaints, and the one issue I did have has beeen fixed.”

*Review sourced and cited through G2*

Reviewgrower

Online Reputation Management Software

ReviewGrower is a versatile white-label review and reputation management tool that agencies or resellers can brand as their own. They can use it for their clients or sell it to other agencies for extra income.

Features:

➡️Get widgets you can embed to share reviews effortlessly.

➡️Easily generate reviews across different platforms.

➡️Keep track of reviews with filters for location, source, timeline, and ratings.

➡️Brand and resell with a fully customizable dashboard.

Benefits:

✅They have a negative feedback manager

Cons:

❌ Doesn’t let users respond to reviews in bulk

❌Lacks some very important features

❌Still in the development phase

❌Expensive as compared to other platforms

Priced at 199$ Per Month for 20 locations. Charges an additional 10$ for every location

Likes:

“The plan is a great value with a ton of clients to manage. The white label feature allows us to generalize it and use it across the brands we manage.”

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Dislikes:

“The team is blazing through an aggressive dev roadmap (sweet)... but as such, the documentation for new feature sets is running behind (so it's a good thing their support is spot on).”

*Review sourced and cited through G2*

Reputation

Online Reputation Management Software

Reputation, as the name suggests, is a reputation management tool that helps customer reviews to rank higher on search engines, drive more leads, and generate more leads.

Features:

➡️Helps respond to reviews under a single dashboard

➡️Collect reviews from your customers easily

➡️Measure your online review performance

Benefits:

✅Offers a Review Booster Feature

✅Has an extensive content library

Cons:

❌No AI-Integrations

❌Doesn’t offer integration with Yelp

Offers Custom Pricing Options

Likes:

“Our company manages over 3,000 profiles for online business listings across Google, Facebook, Healthgrades, and more. Reputation allows us to keep our information accurate and up to date for these profiles through their extensive database. Their platform allows us to manage and respond to multiple reviews per week from our business listings which is an integral part of improving our patient experience.”

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Dislikes:

“We've been pleased with the platform so far, and any limitations we encounter are usually due to budget constraints. We are always seeking to better serve our patients, and integrations with Yelp and TikTok would be beneficial, though we understand their partnership opportunities are limited.”

*Review sourced and cited through G2*

Flyte360

Review, Feedback, and Online Reputation Management Software

Flyte360 offers online review and reputation management services along with integrated white-label solutions at no extra cost. It is specifically designed for agencies and is focused on increasing SERP rankings with better discoverability and enhancing the business’ online presence.

Features:

➡️Agency dashboard available for managing multiple accounts efficiently.

➡️Supports over 150 review and rating platforms with real-time updates.

➡️Easily respond to reviews on Google and Facebook directly from the platform.

➡️Run review request campaigns to generate new reviews effortlessly.

➡️Access widgets for showcasing social proof

Benefits:

✅Offers in-depth analytics and reports for customers

✅Offers white-label features at no extra cost

Cons:

❌Limited features as compared to other competitors

❌No-AI integrations

Priced at 25$ Per Month
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*Information sourced and cited through flyte360.com*

Reviewshake

Online Review Management Tool

Reviewshake is an online review management tool that also provides white-label reputation management for agencies. With Reviewshake, you get a centralized hub to manage all your accounts and deliver fully branded services to your clients.

Features:

➡️Dashboard keeps tabs on reviews from over 70 sites.

➡️Runs email and SMS drip campaigns to help clients gather new reviews.

➡️Sets up review acquisition landing pages and funnels to streamline the review generation process.

➡️Provides review widgets and schema markups for effortless sharing of reviews.

➡️Offers standard white-label services as well as an option for premium white-label customization.

Benefits:

✅Good customer service, proactive with feedback

Cons:

❌Offers limited personalization in review acquisition campaigns

❌Has no option for AI-generated responses

Priced at $40 per seat per month for up to 10 seats

Likes:

“We started using ReviewShake around 3 years ago to replace our old provider, Grade US. We wanted a solution that was more cost-effective with all the same features. ReviewShake gave us this and more. The feature I like the most is the white labeling. We have now rebranded the platform as our own and a specialized solution to the niche that we serve.”

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Dislikes:

“The need to use Zapier instead of having internal integration functionality to bring customer data in without the need for additional software. The other downside would be the limited options for landing page customization regarding the review buttons. I would love to use my own positive and negative icons for someone to click on. Lastly, deeper analytics on the clickthrough rates would be fantastic, and the ability to have a private feedback dashboard to keep track of private feedback that was received.”

*Review sourced and cited through G2*

Reputology

Online Reputation & Customer Feedback Software

Reputology is a reputation and customer feedback management platform, offering a white-label solution tailor-made for agencies. Integrated with the Grade.us brand, it provides a comprehensive range of services for feedback management.

Features:

➡️Offers basic white-label services

➡️Offers premium white label services with an upgrade in prices

➡️Assists in gathering and overseeing customer feedback from over 100 platforms.

➡️Sends automated emails and summary reports to team members.

➡️Automatically analyzes reviews to monitor key metrics.

➡️Allows you to monitor your team's response to reviews.

Benefits:

✅Offers in-depth analytics and reporting features

✅Provides special attention to agencies

Cons:

❌Doesn’t offer a lot of features

❌Limited integrations as compared to other platforms

❌Expensive as compared to its competitors

Offers Custom Pricing options

Likes:

“I love that it pulls all of our reviews into one easy-to-manage dashboard. I also like that it gives us a solid analytic resource for our gains and setbacks. The BIGGEST win is the surveys that we use when clients check out. We can set a threshold to ask if they would like to share on social channels if their rating is above a rating we determine. And even better, we can select which sites to ask to push to, which has been immensely helpful for us to focus on increasing our ratings on specific sites so we have a better overall rating!”

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Dislikes:

“It took a little longer for our old Yelp reviews to appear in the dashboard which caused a minor issue with accuracy when pulling a year-over-year report. We did start to receive new Yelp reviews right away and the old ones were pulled in shortly after coming on board.”

*Review sourced and cited through G2*

Rize Reviews

Online Reputation Management Software

A versatile reputation management tool provides white-label services through its dedicated team of marketing specialists and experts. They assist agencies in delivering superior results for their clients by taking charge of reputation management tasks on their behalf.

Features:

➡️Provides comprehensive reputation management services tailored for agency clients.

➡️Features a customizable dashboard for conveniently monitoring all reviews in one location.

➡️Develop on-demand widgets to facilitate requesting new reviews.

➡️Offers text and email campaign options for gathering fresh reviews.

Benefits:

✅Does not require a long-term contract

✅Offers managed services

Cons:

❌No AI-integrations

❌Limited features

❌Not very cost-effective

❌Priced on the higher end

Priced at 250$ Per Month

Likes:

“It's easy to use and delivers great results. It's a great idea to start with and really helps our team manage all online reviews for the company.”

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Dislikes:

“it is not integrated into our main system and requires some manual manipulation, but it is very manageable.”

*Review sourced and cited through GetApp*

ReviewPush

Online Reputation & Customer Feedback Software

ReviewPush helps brands and businesses measure and manage their feedback, reach, and the experiences they provide for their customers.

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Features:

➡️Manages all your reviews under a single roof

➡️Helps automate the review process

➡️Tracks customer sentiment

➡️Provides in-depth analytics and overview

Benefits:

✅Helps you respond quickly and under a single dashboard

✅Offers various integration options

Cons:

❌As it is a small team, the customer service might not be very prompt

❌Isn’t very cost-effective

Priced at 89$ Per Month

Likes:

“I love how simple it is to connect each of my clients' accounts to ReviewPush so that the software can begin monitoring reviews on those pages. I also love how they send me a daily email that has collected each of the reviews received by my clients and organizes the reviews according to the platform they were received on (Google, Yelp, Facebook, etc).”

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Dislikes:

“1- reports are so low res they can't be printed. 2- we had to do a lot of "workaround" to get them to push reviews to certain areas and link directly to the review page and not just a general G+ page. 3-- Some problems weren't resolved promptly ---I don't think this company is as large or has as many resources as I thought. Customer service was polite and nice enough, but I just don't see why some of these things were implemented from the get-go.”

*Review sourced and cited through G2*

When it comes to reputation management, Synup stands out as a top-notch tool compared to Birdeye. It simplifies the process of managing your online reputation by allowing businesses to update their information across multiple directories, monitor reviews, and track performance, all from one convenient platform.

Synup's exceptional customer support and budget-friendly pricing plans make it accessible to businesses of all sizes, from small startups to large enterprises.

With Synup, companies can uphold their brand reputation, enhance search visibility, and attract more customers online.

Ideal for businesses of all sizes, including SMBs, enterprises, and agencies, Synup's base plan offers access to 30 directories, including Google Business Profile and Facebook.

Additionally, our automation recipes help businesses save up to 40% of their deployment time. With features like review response and campaign management, Synup provides simple yet effective solutions that deliver excellent results.
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Tool

GBP Posting

GBP Review & Reputation Management

GBP Listing Management

GBP Reporting & Analytics

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🔎 We Offer Managed Services

All of this just for 34.99$ Per Month

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