What Synup does?

Synup helps businesses of all sizes to engage with their customers online, and respond to their experiences, reviews, and feedback to enhance their business perception. Since managing reviews single-handedly becomes difficult and can cost a lot of time, automating it becomes essential. Therefore, Synup helps consolidate these reviews from various websites, making it easier for you to engage with their customers at scale and build a better relationship with them. Helping manage small startups and large enterprises their online presence, build better customer relationships, and improve their overall customer experience. 

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✅ Review Monitoring: Keep track of reviews from Google, Facebook, and Yellow Pages, and respond to them all in one place.

✅ Customer Sentiment Analysis: Understand customer feelings quickly with intelligent language processing.

✅ Feedback Collection: Gather direct feedback from customers via emails and SMS to identify areas for improvement and improve ratings on your most important profiles. Create and embed review request pages on the fly.

✅ Review Templates: Access ready-made templates that help you reply to your customers negative feedback quickly and compassionately

✅ Smart Response System: Automatically respond to reviews based on sentiment, star rating, location, or keywords.

✅ AI Review Response: Synup’s AI-generated review responses help you save time and take your customer interactions to the next level.

✅ Expert Support: Get help from our support team for setup and using the platform effectively.

✅ White Label Reputation Management: Agencies and resellers can offer reputation management services under their brand, with access to features like review monitoring and  analytics.

✅ Integration with CRMs: Sync with over 100 CRM and POS systems to start review campaigns automatically.

✅ Detailed Reporting: Access comprehensive reports and analytics to track review performance and reputation management strategies.

Benefits of using Synup

⭐️ Easy to Use 

Synup is much easier to use being an API & AI-based tool that helps enhance user experience and provides you with prompt updates regularly

⭐️ All-in-One Local Marketing Suite

Manage your listings, monitor your reputation, and enhance your social media, all from one platform. This gives you more time for strategic planning.

⭐️ Efficient Automation

Synup automates reviews, listings, and content workflows, acting like a personal assistant to save you valuable time.

⭐️ Complete Client Management

With Client Joy, Synup’s latest acquisition, you can handle all aspects of client interactions from lead generation to account management in one place.

⭐️ Managed Services

Let Synup’s expert team handle your daily local marketing tasks, so you don’t have to.

⭐️ Dedicated Support

Our support team understands your business needs and offers personalized help, including weekly office hours for learning more about local marketing.

⭐️ Seamless White-Labeling

Enjoy fully customized, on-brand solutions with our white-label services, backed by excellent support.

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What Birdeye Does?

Birdeye and GatherUp both are reputation management platforms that serve multi-location businesses and agencies that want to enhance their overall online presence and reach more consumers. Birdeye also offers a good social media tool and are currently focused on partners, resellers and agencies along with limited white-labeling capabilities. 

Features: 

➡️Helps rank better with AI-powered reviews across multiple platforms and websites 

➡️Generate social media posts in minutes with AI and manage your social handles across various locations 

➡️Build and manage your business listings on Apple, Facebook, Bing, and various other sites

➡️Run referral campaigns at a large scale while making it easier for your customers to leave a positive review for your business/ product/ services

➡️Interact with your website visitors in real-time and convert them into customers

➡️Trigger surveys automatically with AI-powered surveys and collect customer feedback

➡️Identify trends, monitor keywords, and measure customer sentiment with snippets from your reviews

➡️Book appointments via the in-built appointment scheduler to help you schedule your tasks and stay organized

➡️Helps get you more out of your Google ads by supercharging your Google ad performance

Benefits: 

⭐️Has AI tools that can help you reply to texts better, manage your reviews at scale, and do more. 

⭐️Allows you to interact with your customers at every stage and be involved in their decision-making process to help them make better decisions

⭐️Pair Referrals with over 3,000 CRMs and PMSs like Salesforce, Hubspot, QuickBooks, Dentrix, and more

⭐️Understand what your customers love the most about your business and serve them better

⭐️Provide a seamless payment solution to your customers via text, scan, card, your website, and more.

⭐️Integrate Birdeye with various apps to schedule your appointments, sync health records, and view everything under a single dashboard

⭐️Helps dominate Google with an all-in-one solution that amplifies your overall reputation management

Pros: 

✅Has impressive reporting capabilities and simplifies managing a diverse portfolio of properties with its unique reputation considerations

Cons: 

❌Prices are high and not sustainable in the long run as compared to GatherUp & Synup

❌The support team might be inaccessible at times 

❌Social Media Management is not as smooth as compared to its competitors

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Priced at $299 Per Month

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What BrightLocal Does?

BrightLocal mostly focuses on Local SEO and provides a wider range of services to agencies and businesses especially targeting local reach and local search visibility, while GatherUp focuses on review management and customer feedback mostly. While both integrate with various platforms, BrightLocal offers a comprehensive set of local SEO tools.

Features: 

➡️ Comprehensive local rank tracking for efficient monitoring.

➡️ Citation builder simplifies site listings.

➡️ In-depth auditing system for quick SEO footprint analysis.

➡️ Centralized listings management system.

➡️ Reputation manager for collecting, responding to, and monitoring reviews.

Benefits

⭐️ Complete oversight of online competition with performance analysis.

⭐️ Scalable citation management for companies with 20+ locations.

⭐️ Local audit feature tracks 300+ data points for business improvement

Pros

✅ Excellent built-in reporting and analytics.

Cons

❌ Manual processes can make it costlier and slower over time

❌Considered too expensive for a lot of customers who want to manage multiple locations

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Starts at $39 per month for a single location, with additional charges for listing updates.

What Grade.us Does?

Grade.us is a white label review management and reputation management platform that handles end-to-end review management along with listings management that does not require an extra fee every time you want to update your listings. 

Features: 

➡️Offers helpful third-party integrations with necessary tools such as Google Sheets, HubSpot, Salesforce, Mailchimp, etc

➡️Review generation over 100+ review sites such as Facebook, Google, etc to make it easy for your customers to review you no matter where they are

➡️Helps monitor your review across these 100+ review sites under a single dashboard 

➡️Market your best reviews using review widgets on your website 

➡️With review performance reports you can understand how your customers like your products and services

➡️Listings management helps you manage your listings across multiple websites and directories by owning them completely

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Benefits: 

⭐️There are zero to no charges while updating your existing listings with customizable features that align with your business goals. 

⭐️Puts an end to renting listings by helping you own your listings instead 

⭐️Helps you understand the aggregates quality and quantity of your review listings across all of the sites that you’re monitoring and growing

⭐️Has a time frame customized review distribution and volume dashboard 

⭐️Helps optimize your review funnel with granular reporting for both direct and segmented layouts with visits, positive and negative feedback rates, click-throughs to review sites and review generation metrics.

Pros: 

✅Extremely easy to set up with customer support guiding you along the way

✅Fairly priced and cost-effective in the long run

Cons: 

❌Does not have a mobile app and users mostly find that inconvenient 

❌Reporting and overview features have very limited capabilities as per the users

❌Makes use of Whitespark for listings management 

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Priced at $25 Per Month

What Chatmeter Does?

Chatmeter is ideal for businesses with multiple locations seeking comprehensive reputation management, while GatherUp is more focused on streamlining review management and feedback collection processes for businesses of all sizes. 

Features:

➡️Utilize AI automation and more to optimize reputation management at scale.

➡️Build SEO-optimized local pages to dominate local search results.

➡️Easily create surveys to better understand your target market.

➡️Access best-in-class analytics for listening to customers, competitors, and trends.

➡️Use the built-in social media suite to create content using AI and other features.

➡️Easily optimize listings across various directories and platforms.

Benefits:

⭐️Accurate listings enhance customer experience significantly.

⭐️Maintain a competitive edge on social media with AI automation and tools.

⭐️ Quickly create localized landing pages that align with your brand identity.

⭐️Listings professionals can help optimize listings while you focus on other tasks.

⭐️ Easily manage surveys on mobile phones and on the go.

Pros:

✅ Provides powerful AI tools for making smarter and faster decisions.

Cons:

❌ Updates take a long time, leading to slower platform performance compared to competitors.

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Custom pricing options are available for different services.

What NiceJob Does?

NiceJob is more focused on providing widgets for repurposing and sharing your reviews across various platforms, along with an easy-to-use website builder that collects real-time reviews. 

Features:

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➡️ Implements an automated review generation feature for effortless review collection.

➡️ Automatically shares reviews on Google, Facebook, and various other review platforms.

➡️ Initiates referral campaigns for customers post-service automatically.

➡️ Provides a website builder tailored for small businesses.

➡️ Offers actionable insights to enhance customer understanding.

➡️ Collects real-time reviews and feedback from customers.

➡️ Includes social media widgets for showcasing reviews and booking options.

Benefits:

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⭐️ Establishes a robust online presence by quadrupling the review count.

⭐️ Enhances brand credibility and boosts business through regular customer referrals.

⭐️ Saves business owners significant time with efficient sales strategies.

⭐️ Introduces a novel approach to delight customers by offering gifts and tracking their experience.

Pros:

✅ Presents a white-label solution suitable for agencies.

Cons:

❌ White-label solutions may entail certain limitations.

❌ Automation processes can be time-consuming and lack comprehensiveness.

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Priced at $75 per month

What Podium Does?

Podium is a reputation management platform that helps multi-location businesses and enterprises scale and do better online. However, Podium has much more to offer in terms of AI automation, Integrations, and third-party websites. 

Features: 

➡️ Offers AI-powered reviews to manage and reply to your customer reviews all under a single dashboard 

➡️ With website contact forms, rapidly reply to potential customers in seconds 

➡️ Podium’s Phone VOIP system helps you catch up to speed by replying to missed calls, texts, and emails under a single dashboard so that they don’t end up going to your competition

➡️ Connect all your lead-generating channels into a single inbox which is powered by AI

➡️ Get paid faster with tap and links via Podium Payments

➡️ Connect with 200+ tools with Podium 

➡️ Has a mobile app that can help you do all of this on the go

➡️ Reply to your potential customers directly on the website when they inquire about your product/ services

Benefits: 

⭐️Connect and manage all your review sites like YellowPages, BBB, DealerRater, Google, Facebook, and much more under a single dashboard

⭐️Write accurate and personalized reviews with AI in seconds and save extra time to do other necessary tasks

⭐️Has a human-like AI Employee, Jerry who helps schedule your calls, responds quickly, is always on track with what going on, and helps you every step of the way

⭐️Provides quick lead summaries to help you close a deal with your potential clients 

⭐️Has a vast marketplace with over 200+ integrations and third-party apps that can be connected anywhere, anytime

⭐️Helps maintain an interpersonal relationship with customers and potential clients

Pros: 

✅Offers great customer support 

Cons: 

❌Has a steep learning curve as compared to GatherUp

❌is highly priced and is suitable mainly for large enterprises

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Priced at $399 Per Month

What Reputation Does?

As the name suggests, Reputation.com is a reputation management platform that helps manage reviews, monitor them, provide analytics, and amplify a brand's online presence. When compared to GatherUp, Reputation.com can handle listings management, location pages, and other AI automation tools. 

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Features: 

➡️Helps with Business Listings and Increased visibility online with accurate and consistent listings across various platforms and directories

➡️Has a review booster that can not only track reviews but also reply to all of them under a single dashboard 

➡️Builds surveys and sends surveys to sites that you care about the most 

➡️Has a social suite that helps you like, respond, and monitor your social media presence all under one roof

➡️Provides insights and analytics that help you understand your customers better 

➡️Has an integrated inbox that makes it easier for you to connect with your audience on different platforms in a single window

➡️Tracks your competitor's performance and analyzes where your business is falling short and can pick up pace using competitive intelligence features

Benefits: 

⭐️The integrated inbox has various features such as smart routing, response templates, automated responses, and many more that make it easier for you to provide your customers with a personalized experience

⭐️Helps monitor trends in keyword performance over time to gain a better understanding of your local SEO efforts.

⭐️Can create customizable dashboards and reports to ensure your entire organization stays in the know.

Pros: 

✅The platform provides customers with suggestions on action items which is a very useful feature

Cons: 

❌The interface is laggy at times 

❌There are no search filters to find things from a vast database of reports

❌Although the tool promises that you can respond to all the reviews right from their dashboard, some of the websites can be filtered in but not responded to, for example: PissedConsumer

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Offers various pricing options for different services 

What Reviews.io Does?

Reviews.io is a trusted platform that enables businesses to collect, manage, and showcase customer reviews. By gathering genuine feedback, Reviews.io helps companies build credibility and trust with potential customers. The platform allows businesses to respond to reviews, enhancing customer engagement and satisfaction. Additionally, Reviews.io provides tools to display these reviews on websites and social media, boosting online reputation and visibility.

Features:

➡️ Easily collect and manage customer reviews across various platforms with Reviews.io.

➡️ Customize review request emails to match your brand and engage customers effectively.

➡️ Monitor and respond to reviews from a centralized dashboard, saving time and effort.

➡️ Utilize review widgets to display customer feedback on your website and boost credibility.

➡️ Access in-depth analytics and insights to understand customer sentiments and improve your business.

➡️ Integrate seamlessly with e-commerce platforms and other tools for streamlined operations.

➡️ Enjoy reliable customer support to assist with any issues or queries.

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Benefits:

⭐️ Streamline the review collection process and gather valuable feedback effortlessly.

⭐️ Enhance brand reputation and credibility by showcasing authentic customer reviews.

⭐️ Save time by managing reviews from a single dashboard and responding promptly.

⭐️ Increase customer trust and engagement by displaying reviews prominently on your website.

⭐️ Gain valuable insights into customer preferences and sentiments to drive business improvements.

⭐️ Improve overall customer experience and satisfaction through effective review management.

⭐️ Simplify operations with seamless integration and dedicated customer support from Reviews.io.

Pros: 

✅Has a comprehensive review management platform in place that makes it easier to handle reputation management

Cons: 

❌The software is mostly capable of handling reviews only and does not do a lot of other things that its competitors offer

❌Lacks many features that are necessary for reputation management

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Priced at $99 Per Month (Also offers a free trial)

What ReviewTrackers Does?

ReviewTrackers may be preferable for businesses seeking advanced analytics and insights into their online reputation, while GatherUp is ideal for businesses looking to streamline their review management processes and enhance their online reputation through review collection and analysis. 

Features:

➡️Enhances revenue by fostering a positive online brand reputation and its management.

➡️Offers deeper insights into customer perceptions and opinions. 

➡️ Seamlessly integrates review and social media management. 

➡️ Boosts local SEO ranking on SERPs for increased visibility. 

➡️ Provides competitive insights for better market understanding and success.

➡️ Improves local search performance through efficient business listings.

Benefits:

⭐️ Includes additional features for enhancing brand reputation, particularly via app store feedback for apps and software. 

⭐️ Cultivates a customer-centric brand by consistently listening to customer feedback. 

⭐️ Equips with competitive insights to lead the market and outperform competitors. 

⭐️ Enhances search ranking through increased viewer velocity.

Pros:

✅ Simplifies review management by allowing easy filtering and tailored responses.

Cons:

❌ Accessibility of customer support can be challenging at times. 

❌ Some features may be lacking, and reports may occasionally lack comprehensiveness.

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Pricing available upon request.

What SOCi Does?

SOCi is great for businesses with multiple locations seeking comprehensive social media management and reputation monitoring. Serves as a great tool for large enterprises and mid-sized businesses. It also provides additional features for multi-location businesses, such as listings management and review management.

Features:

➡️Simplifies management of business listings across hundreds and thousands of websites and directories.

➡️Constructs optimized local search pages while preserving brand integrity.

➡️Facilitates social media content management for multi-location businesses through the social suite.

➡️Enables multi-location businesses to execute various ad campaigns promoting their local establishments.

➡️Tracks, monitors, and analyzes customer reviews for informed decision-making.

➡️Deploys 24/7 active chatbots to capture potential leads and engage customers.

➡️Utilizes customer insight surveys for a deeper understanding of customer preferences.

➡️Offers robust analytics and highly customizable reporting features.

Benefits:

⭐️Consolidates all services into a single platform, enhancing operational efficiency.

⭐️Features SOCi assist functionality to streamline tasks for busy entrepreneurs and decision-makers.

⭐️Provides mobile app accessibility for convenient on-the-go operations.

Pros:

✅ Users appreciate its intuitive interface and comprehensive offerings, all within a unified platform.

Cons:

❌ The content discovery feature for social media often delivers outdated and irrelevant content.

❌ Faces challenges in delivering high-quality, trending social media content due to resource limitations.

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Priced at $49 Per Month

What Uberall Does?

Uberall is a top platform for managing online business presence and local marketing. It helps businesses ensure their information is accurate and consistent across various online directories, social networks, and maps. With Uberall, businesses can manage their online listings, respond to reviews, and improve local SEO.

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Features:

➡️ Manage business listings across 125+ websites and directories effortlessly.

➡️ Monitor and respond to reviews from a centralized dashboard with the review management system.

➡️ Gain valuable insights into overall performance with in-depth analytics and AI-driven message assistant.

➡️ Build SEO-optimized Store Locator pages for enhanced brand visibility.

➡️ Maintain real-time control over business information with Mission Control.

➡️ Take charge of your local presence on social media platforms with the integrated social media management tool.

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Benefits:

⭐️ Effectively manage and respond to reviews with the help of an AI-powered assistant.

⭐️ Utilize AI-driven insights to enhance customer experiences.

⭐️ Gain global oversight to understand your brand's ranking worldwide.

⭐️ Access and manage everything conveniently with the mobile version.

Pros:

✅ User-friendly interface ensures ease of use.

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Cons:

❌ Some customers find it less cost-effective.

❌ The website interface may feel clunky to operate.

Pricing available upon contact.

What Vendasta Does?

Vendasta is an end-to-end local SEO toolkit, providing various tools for everything right from listings management to CRM. It’s whitelabeling capabilities are robust with AI tools automating and doing all the heavy leg-work necessary to run your day to day business. 

Features:

➡️ Integrated CRM and lead management streamline operations, boost sales, and enhance productivity.

➡️ Marketing tasks are automated to save time and resources, increasing efficiency and scalability.

➡️ Effective reputation management across multiple platforms builds trust and credibility with customers.

➡️ Accurate business listings and information improve local visibility and search engine rankings.

➡️ Active social media management and interaction foster customer engagement and loyalty.

➡️ Optimized website content and SEO tools drive organic traffic and increase conversions.

➡️ Comprehensive reporting and analytics enable data-driven decision-making and strategy refinement.

Benefits:

⭐️ Streamline operations, boost sales, and enhance productivity with integrated CRM and lead management.

⭐️ Save time and resources through automated marketing and reputation management, fostering trust and credibility with customers.

⭐️ Improve local visibility and search engine rankings, driving more traffic and leads by ensuring accurate business listings and information.

⭐️ Foster customer engagement and loyalty through active social media management, increasing conversions and revenue.

⭐️ Drive organic traffic and increase conversions with optimized website content and SEO tools, enabling data-driven decision-making for informed business growth.

⭐️ Enable comprehensive reporting and analytics for refining strategies and tracking performance effectively.

Pros: 

✅Offers a comprehensive set of tools and everything you need to manage your Local SEO under a single platform 

Cons: 

❌Integrations might end up glitching at times

❌A lot of tools often end up confusing you as to what might be the right fit for your business

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Priced at $79 Per Month 

What Yext Does?

Yext is accurate for managing listings across various directories and multiple locations. On the other hand, GatherUp mostly helps with managing online reviews and customer feedback. If your primary concern is maintaining consistent business information across various directories, then Yext might be a much better choice for you. 

Features:

➡️Manage listings across 200+ search engines, maps, apps, and directories from one platform.

➡️Generate and manage reviews centrally for streamlined feedback handling.

➡️Promptly respond to customer reviews to enhance satisfaction and opportunities.

➡️Enhance the website with AI-powered search for improved customer conversion.

➡️Seamlessly integrate AI search into the help center, agent console, and case management workflows.

➡️Improve chatbots with natural language processing for better interaction.

➡️Create search-optimized landing pages for improved product visibility.

➡️Guide shoppers to relevant products, services, and content for personalized buying journeys.

Benefits:

⭐️Provide seamless search experiences across eCommerce platforms and apps.

⭐️Boost satisfaction and acquisition by promptly responding to reviews.

⭐️Convert more website visitors into customers with exceptional AI search.

⭐️Gain valuable insights into visitor needs and interests through onsite search analytics.

Pros:

✅Unified platform simplifies customer experience.

Cons:

❌Limited customer support accessibility.

❌Price increases may occur over time.

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Priced at $4 per week.

What Thryv Does?

Thryv is a comprehensive business management platform designed to help small and medium-sized businesses streamline their operations and enhance their customer engagement. It offers a suite of tools that include customer relationship management (CRM), appointment scheduling, invoicing and payment processing, social media management, email marketing, and reputation management.

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Features:

➡️ Streamline business operations with Thryv's all-in-one platform.

➡️ Manage customer interactions, appointments, and payments efficiently.

➡️ Create and send professional invoices and estimates to clients.

➡️ Build and maintain a strong online presence with customizable websites.

➡️ Automate marketing efforts through email campaigns and social media posts.

➡️ Track customer interactions and engagement across various channels.

➡️ Access comprehensive reporting and analytics to track performance.

Benefits:

⭐️ Simplify business management by consolidating tasks into one platform.

⭐️ Improve customer satisfaction and retention with streamlined interactions.

⭐️ Increase revenue and cash flow with easy invoicing and payment processing.

⭐️ Enhance brand visibility and credibility with professional, customizable websites.

⭐️ Save time and resources with automated marketing campaigns.

⭐️ Gain insights into customer behavior and preferences to make informed decisions.

⭐️ Track performance and measure success with detailed reporting and analytics.

Pros: 

✅Easy to use and offers the best in class support that is available 24/7 

Cons

❌It can be made a lot better, visually and also needs to be optimized better

❌The payment system might not be very seamless and easy to use at times 

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Offers pricing upon contact