What happens next?
Responding to reviews clearly shows to former and potential guests that you are serious about customer service. TripAdvisor is the go-to site when it comes to reviews for accommodations, attractions, dining, and other travel needs. As the owner of a business, it is essential that you respond to every TripAdvisor review in a professional manner, whether the review is negative or positive. This shows that you care about every guest and strive to offer the best service possible.
Learning how to respond to a TripAdvisor review is simple. Follow the step-by-step guide below to get started. It is recommended that you respond to every negative review, showing that you care about providing assistance to any guest that is not satisfied with the services you provide.
To respond to a review, you need to log in to the TripAdvisor Management Center. If you have claimed your property, then simply log in. If you have not claimed your property, you must do this first before any responses can be provided.
To sign in, go to www.tripadvisors.com/Owners.
Once logged in, click on the Respond to Reviews section located under your photo. You can also select the See All Reviews button found at the bottom of the page.
From there, select the review you wish to respond to. To do this, click on the review within the left-hand sidebar. You can filter the reviews of your business by selecting factors such as language, response status, date, and bubble rating.
After selecting a review to comment on, you will see a blank space under the review. Start typing here to respond to the commentor. There is no character limit, but be concise. You want potential and current clients to read your response and see how you handled the negative or positive situation.
For negative reviews, take time to provide a response. Think about what you want to say and make sure it is professional and deals with the issue at hand.
Once your response is completed, you will need to select your Display Name and Business Role. This information helps readers to see who is responding and dealing with any issues presented by guests.
Click Submit and your response is added.
Go through your TripAdvisor profile on a regular basis and respond to reviews. You want to respond to positive reviews from time to time, but always reply to someone who leaves a negative review. By apologizing, and/or providing a solution, you show that you are serious about providing quality services to your clients. Current and potential guests of your business will take note of your response and be more willing to do business with you in the future.