What Synup Does

Synup is designed to help businesses of all sizes take control of their online reputation by streamlining the process of monitoring, responding to, and leveraging customer reviews.

At its core, Synup excels in aggregating reviews from over 60 different sources, including Google, Facebook, Yelp, and TripAdvisor, as well as industry-specific sites. Our centralized dashboard provides a panoramic view of your online presence, saving you the hassle of juggling multiple platforms.

Key Features

🏆With customizable response templates and sentiment analysis tools, you can write personalized and appropriate responses to both positive and negative reviews to build trust.

🏆Synup’s notification system ensures that you never miss a new review, allowing you to address feedback promptly and maintain an active online presence.

🏆Don’t just monitor reviews, get more. Through automated review request campaigns, custom review pages, and integrations with 100+ CRM systems, you can request a review every time you have a new customer.

🏆You can also fully automate the review response process with AI-generated responses based on rating, sentiment, location, and other factors.

🏆There are custom leaderboards that you can use to gamify review-gen for your team and incentivize managers to manage their location reviews better.

🏆Moreover, Synup offers robust analytics and reporting capabilities, providing valuable insights into your online performance, sentiment trends, and how you stack up against competitors.

🏆Complete Whitelabel review management solutions for agencies and resellers to scale

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What ReviewTrackers Does

ReviewTrackers is a comprehensive online review management platform that caters to businesses of all sizes. It is designed to simplify the process of monitoring, responding to, and leveraging customer reviews across multiple platforms.

Key Features

• They do review response management, offering customizable response templates and collaboration tools that enable team members to write appropriate responses to all sorts of reviews
• They have good analytics and reporting capabilities that provide valuable insights into your online performance.
• The tool comes with a user-friendly interface, customizable dashboards, and integrations with popular business tools like Salesforce and HubSpot.

Pricing

Offers custom pricing per location per month

Pros

✅Customers like the analytics and colorful visualization offered by the tool

✅The tool provides actionable insights into the customer feedback that businesses can use to engage with customers better

✅Customers like the dashboards and the amplify widget of the tool, which helps them save time and get useful insights into their reputation.

Cons

❌Some customers believed pricing to be not optimal

❌The tool has some deep-dive features that customers felt weren’t very helpful and took too many clicks to exit.

❌No customization available for email and SMS features for review acquisition

❌The tool doesn’t offer custom leaderboard reports to check what locations and managers are driving good reviews.

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What Birdeye Does

BirdEye is a review management space, offering a comprehensive suite of features designed to help businesses take control of their online reputation. It stands out for its robust review monitoring and response capabilities, as well as its innovative approach to review generation and customer experience management. They are very focused on SMBs and brands, but pricing can be a little for agencies or partners.

Their review management solution is its ability to aggregate reviews from over 200 different sources. The centralized dashboard provides a bird's-eye view (pun intended) of your online presence.

Key Features

• The platform enables businesses to respond to reviews directly from its dashboard, facilitating timely and efficient management of customer feedback
• BirdEye employs advanced analytics and natural language processing (NLP) technology to analyze review content, helping businesses understand customer sentiment, identify trends, and pinpoint areas for improvement.
• You can organize reviews by custom filters like rating number, region, product, etc.
• Offers AI-automated response features for replying to reviews

Pricing

$299 per month per location

Pros

✅Customers like their dashboard which gives them overview of all locations as well as option to deep dive into specific locations

✅Customers feel the tool is user-friendly and intuitive

✅Customer support is very responsive

Cons

❌Does not offer custom leaderboard reports to encourage better reviews from managers and team

❌The platform is too expensive according to customers

❌Sending media like photos to customers is a issue on different platforms

❌Too many and too frequent updates hamper the platform’s quality

❌Sometimes there’s a lag when integrating new customers to the platform

What SOCi Does

SOCi is a reputation management platform with reviews management as one of the key features. It enables you to consolidate your reviews across multiple platforms and seamlessly respond to them in one place.

Key Features

• SOCi provides a unified dashboard that aggregates customer reviews and ratings from various online platforms, such as Google, Facebook, Yelp, and industry-specific review sites.
• Lets you aggregate reviews from over 20 platforms into one place
• Uses GPT-4 to create review responses with certain criteria.
• Allows you to set up auto-reply and approval workflows to reply to reviews
• Location teams can get email notification alerts encouraging them to reply to reviews
• Lets you identify emerging sentiment trends in reviews

Pricing

Offers custom pricing for reviews

Pros

✅The reporting and insights capabilities are useful to clients

✅The platform makes it easy to manage reviews in one place

Cons

❌Platform has complex usage and customers don’t find it intuitive enough

❌The integrations are limited and do not cover all review sites comprehensively

❌Customer service is inaccessible

What Yext Does

Yext is a full-suite local SEO management platform with a review management feature that helps you monitor, manage, and respond to customer reviews. It helps you improve your overall reputation and maintain a consistent brand image online. Yext is too massive in operations and scale, which may not be what every type of business is looking for. But it’s a reliable brand and the platform works the way it is supposed to, with fewer bugs and issues.

Key Features

• Helps you monitor, filter, and label all reviews from different platforms in one place
• Offers AI-automated review response options
• Allows you to send review requests to customers through Yext’s platform
• Has in-depth analytics to provide comprehensive insights into user sentiments, competitor intelligence, and more.

Pricing

$48 per location per month

Pros

✅Customers like the ease of usage and templatized processes

✅The platform offers centralized management of all locations

✅Analytics and insights are quite accessible within the platform

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Cons

❌The tool can be pricey, especially for growing businesses

❌Customers feel support is very slow and sometimes issues get backlogged for weeks

❌The onboarding and training process of the product needs improvement

❌Some updates don’t sync and users have to contact support separately

What NiceJob Does

NiceJob is a reputation management software designed to automate the creation and distribution of online customer reviews, making it easier for businesses, especially small businesses, to improve their online reputation. It is known for its simplicity in setup and features.

NiceJob is a great platform for publishing reviews, especially on social channels, but caters to very niche industries. Its whitelabel solution has too strict eligibility criteria (25 sales before you sign up).

Key Features

• Automates the review generation process, sending smart reminders, and sharing reviews on platforms like Facebook and Instagram to enhance visibility.
• NiceJob automates the sharing of positive reviews on social media platforms
• Businesses can connect NiceJob with various review sites (like Google Business Profile and Facebook) and integrate it with other apps for streamlined review collection and management​.

Pricing

Starts at $75 per month

Pros

✅Customers like that it’s easy to use and the setup time is also very low

✅Offers social proofing and option to share reviews on different platforms.

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Cons

❌Automations are not comprehensive, needs backend support for any customizations

❌Limits the number of contacts with each customer

❌The platform is too simple and needs to add more features to enhance its capabiltiies

What Reviews.io Does

REVIEWS.io is dedicated to collecting and managing company and product reviews. It helps brand shocase real reviews and user-generated content (UGC) that can highlight product value and quality.

Key Features

• Helps collect company and product reviews to inform your potential customers
• Has integration capabilities with various tech and eCommerce platforms
• Helps run rewards and loyalty programs for customer retention
• Has integration with Google Seller Ratings for eCommerce brands
• Showcases reviews across the web on different platforms like FB, Google, Bing, etc

Pricing

Starts at $45 per month

Pros

✅Customers like the simplicity of the platform

✅The tool offers easy integration with various tech platform, especially for ecomm brands

Cons

❌The platform is a little slow

❌Not much support is available outside of livechat feature

❌Many of the features and documentation isn’t clear, so customers have to rely a lot on support

What Reputation Does

Like the name suggests, it is a brand reputation management platform with reviews as one of the features available. It helps enhance measure customer experience through surveys, reviews, and support helpdesk management.

Key Features

• Centrally monitors all reviews and helps measure the brand perception
• Helps collect new reviews through SMS, Email and surveys
• Analyzes sentiment trends and perception over time to gather insights into customer experience
• Turns survey responses into reviews for industry sites like Google, Tripadvisor, and more.

Pricing

Offers custom pricing after quote request

Pros

✅Customers like the customizable reports and dashboards that offer good insights into customer experience

✅The tool is easy to transition to and navigate once setup

Cons

❌For certain sites, customers can’t respond to reviews within the platform which leads to customer dissatisfaction

❌Platform doesn’t have AI integration to draft responses to reviews

❌Doesn’t integrate with some major review sites like Yelp

❌Platform doesn’t offer option to filter reviews based on individual ratings (1,2,3,4,5), instead has categories (negative, neutral, positive).

What Podium Does

Podium is mainly a customer communications management platform with features for review management as well. It offers a unified dashboard to enhance customer engagement across various touchpoints.

Key Features

• They have features for capturing leads from phone, SMS, and third-party websites
• They help manage reviews across Google, Facebook, and few other industry review sites.
• The dashboard consolidates all reviews from important sites into one place
• They offer AI automations for review responses and collecting new reviews

Pricing

Starts at $399 per month

Pros

✅Managing overall customer engagement is easy through the platform

✅The setup of the platform is easy and most features are self-run once set up

✅Easy to integrate into existing customer management systems

Cons

❌The platform is on the expensive end and has features that may add complexity to the review management process

❌Customers feel that support is not great and any changes in plans, such as cancellations, are not seamless and get dragged unnecessarily.

❌The platform can get clunky and slow when managing multiple profiles

What Chatmeter Does

Chatmeter is a customer success platform with features for reputation and reviews management. It gathers and analyzes customer feedback across various platforms to enhance reputation and customer experience. It also offers tools to efficiently monitor, respond to, and analyze online reviews.

Key Features

• Monitor reviews and customer feedback across different platforms
• Extract data from customer reviews to gather meaningful customer experience insights
• Has options for templated as well as AI-generated review responses
• Offers overall brand reputation visibility score

Pricing

Offers custom prices for all services

Pros

✅Customers like their sentiment analysis and reporting functionalities

✅Customer support is active in responding to feedback

✅Easy to integrate in existing customer management systems

Cons

❌There are frequent review reporting glitches and bugs in the platform that increase reliance on support and is not user-friendly

❌Too complex reporting options that may be user-friendly. Fewer pre-built templates for customers.

What Thryv Does

Thryv is an ‘everything’ small business software that offers review and reputation management as one of its capabilities. The tool helps you manage listings across 40+ sites and monitor reviews in one place. They’re a good choice if you’re looking to add an extensive suite to your small business.

Key Features

• Manage your business profiles on relevant websites
• Monitor and respond to all incoming reviews to your website, filter by responded/unresponded
• Scan your review ratings and collect feedback from customers
• Generate new reviews for your business

Pricing

$199 per location per month

Pros

✅Specially built for small businesses with a lot of related features and add-ons

✅Strong automation functionalities and easy to use interface

Cons

❌Makes it hard to scale and keep up pace with your business’s growth

❌Review management feature is limited. While it’s a good add-on, businesses looking for a specialized reputation management tool may want more.

What Grade.us Does

Grade.us is a review management platform for agencies, marketers as well as independent resellers. It integrates with all major review sites, including industry-specific platforms like Healthgrades, TripAdvisor, Zillow, and Avvo.

Key Features

• Generate reviews on high-impact review sites through automated campaigns
• Track customer reviews from scores of third-party review platforms in a centralized dashboard.
• Quickly respond to negative reviews and recover dissatisfied customers
• Share your positive reviews through content and social media integrations
• Automate your review generation, monitoring, and marketing efforts
• Access scheduled client or staff reports to track performance and demonstrate ROI

Pricing

$40 per seat per month for up to 10 seats. $25 per seat per month for 10-100 seats.

Pros

✅Customers like that the platform is simple and easy to use

✅Tool offers good customization and flexibility in review management

Cons

❌Customer support is not available at convenient hours for global customers

❌Pretty expensive for the suite of features they offer

❌Analytics and tracking capabilities could be better

What GatherUp Does

GatherUp handles review and reputation management for businesses in different aspects, from listening to reviews. It helps businesses improve the customer experience and engage with their customers across different platforms and location. 

Key Features

• Build reviews on sites like Google, Facebook, and other platforms.
• Turn your reviews into appealing social posts and use widgets to display reviews on your site
• Monitor Google Q&A inbox
• Write personalized responses to reviews with built-it in AI
• Run review acquisition SMS campaigns to target customers who love your clients based on reviews and feedback.

Pricing

Starts at $99 per month per location for brands.

Pros

✅A very clean, simple, and intuitive platform

✅Customer service is helpful and quick to respond

Cons

❌The tool setup can be slow and takes a long time, according to some customers

❌The platform can be expensive for the services they offer, especially for multiple locations

❌Integrations with certain platforms and review sites is limited

What Yotpo Does

Yotpo is an e-commerce-focused brand that helps with retention marketing. Review management is a prominent feature they offer. It’s a data-driven tool that makes it easy for customers to leave reviews across multiple platforms after a purchase.

Key Features

• Automatically send tailored review request emails and SMS texts based on orders, customer segments, and more.
•  Collect richer insights by asking custom-tailored questions
• Encourage customers to show off their purchases through photo and video submissions.
• Scalable for any ecommerce business - whether startup or enterprise
• Own and control your review content through self or automated moderation
• Leverage artificial intelligence to manage and respond to reviews better
• GDPR compliant, SOC2 and Privacy Shield approved
• Measure review performance across the customer journey

Pricing

$169 per month for up to 500 orders. Custom pricing for more.

Pros

✅Customers feel the platform is well-optimized for showcasing customer feedback

✅Integration with other platforms is seamless

✅The loyalty and reward program is great for ecommerce growth

Cons

❌Review widgets have a bad impact on site speed and overall platform performance

❌The platform adds complexity to the review-gen feature

❌It’s expensive for review-gen, especially if you’re not using other capabiltiies

❌May not be suitable for non-eComm type of businesses since business-level reviews aren’t well-served.

What Vendasta Does

Vendasta is a whitelabel marketplace that offers review management tools to agencies that they can rebrand and use for their clients. It has a suite of reputation management features spanning across review management, responses, and review generation. Since every feature is a separate tool that you add on, it may incur extra costs as compared to a comprehensive platform.

Key Features

• All-in-one system to oversee review monitoring, requests, response, analytics, and more across countless websites and profiles.
• Use AI not only to respond to reviews but also to analyze all your reviews to uncover sentiment trends.
• Manage different listings where clients can get reviews
• Scans the web for any brand mentions to understand what’s being said about the client
• Always keep an eye on competition and uncover useful competitive insights
• Whitelabel option for agencies

Pricing

Offers custom prices for agencies

Pros

✅Product adoption process is easy and well-managed

✅Platform has a wide variety of tools available for reselling or white labeling

✅Customer support is helpful and knowledgeable

Cons

❌Response time is longer for certain issues since they have wide-scale operations

❌Since it’s a big software, customers have reported issues with speed

What ScoreMyReviews Does

It’s quite a simple platform for review collection that allows you send review requests to customers and direct them to any platform of your choice. It is a good starting platform if you’re just looking to collect more reviews to build your reputation.

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Key Features

• Monitor reviews and customer feedback across different platforms
• Extract data from customer reviews to gather meaningful customer experience insights
• Has options for templated as well as AI-generated review responses
• Offers overall brand reputation visibility score

Pricing

$49 per month

Pros

✅Option for managing negative feedback before it goes public

✅Option for collecting reviews from social platforms like LinkedIn

Cons

❌Can’t respond to reviews from within the platform

❌Little to no automation for managing reviews

What InMoment Does

InMoment is an experience management tech platform that helps collect and manage customer feedback across the buyer journey. It monitors and manages customer experience with the brand from point of purchase to final feedback and reviews.

Key Features

• Helps you monitor customer feedback on social and customer review sites
• Helps improve the visibility of your business listings in search results by building brand reputation
• Has AI-generated review response feature to close the loop on customer feedback
• Embed reviews on different platforms for social proof

Pricing

Offers custom prices for all services

Pros

✅The surveys are appealing to customers and prompt good response

✅Has a proactive alerting system for both managers as well as reps

✅Quantifies overall customer experience levels for the brand

Cons

❌No option to build your own reports

❌It’s a massive platform meant mainly for enterprise users, may not be suitable for all types of businesses

What Uberall Does

Uberall CoreX is a reputation management platform designed for multi-location businesses and agencies serving those clients. It provides an array of tools for generating reviews, responding to feedback, analyzing sentiment, and monitoring online presence. It’s a great platform with partnerships with industry-leading brands.

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Key Features

• Review request campaigns via email, SMS, and custom QR codes to proactively invite customer feedback
• AI-powered review response assistant to suggest reply content across platforms
• Unified inbox to read, respond to, and manage reviews from a single dashboard
• Integration with industry-specific review sites like automotive, financial services, etc.
• Natural language processing for in-depth sentiment analysis of written reviews
• Mobile app for local teams to monitor reputation and get custom alerts
• Customizable review approval workflows to control response process
• Head-to-head reputation benchmarking against competitors

Pricing

Offers custom prices for all services

Pros

✅Offers excellent marketing ad templates that allow managers to create branded campaign

✅Segments campaigns based on the audience of each social network and branch

✅Users appreciate the intuitive interface that simplifies marketing strategies

Cons

❌Support is a pain point for many customers using the platform

❌Some users find the Android and iOS apps to be quite limited compared to the web version, affecting functionality and user experience

❌The platform's numerous options may overwhelm new users, there’s a need for simplification and additional training resources

❌Lesser integrations with other platforms

What ReputationStacker Does

ReputationStacker is yet another handy tool that facilitates the process of generating online reviews for businesses across review sites. It automates sending review requests to customers and monitoring/managing the incoming feedback. The core value proposition is making the review acquisition and management process streamlined and hands-off through automations. While the primary focus appears to be on review-gen, it provides some additional monitoring and reporting capabilities as well.

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Key Features

• Automated review request campaigns via email and text messaging
• Single-question survey format to drive customers to leave reviews
• Ability to direct customers to review on specific sites of importance
• Automated reminders to increase response rates
• Centralized dashboard to view and respond to reviews from multiple sources
• Review management capabilities like responding, handling negative feedback
• Options to share positive reviews on social media and website
• Reporting and analytics on review volumes, sentiment, trends
• Supports review generation for all industries/business types

Pricing

Offers custom prices for all services

Pros

✅Has a negative review filter option so all the new feedback first comes to you before it goes public

✅Enables businesses to create customer loyalty campaigns to reward regular customers and attract new ones.

✅Automation capabilities are great and save time for customers

Cons

❌There could be more customization options in the platform

❌Some customers report software to be slightly challenging to navigate

What Merchynt Does

Merchynt offers an AI-powered platform specifically focused on managing reviews across Google Business Profiles. Their main selling point seems to be using artificial intelligence to drastically speed up and scale the process of responding to Google reviews, especially for multi-location businesses and agencies that many profiles.

Key Features

• Connect multiple Google accounts/business profiles into a single dashboard
• View a unified feed of reviews across all connected profiles
• Filter/sort reviews based on criteria like star ratings
• Leverage AI to automatically generate suggested review response text
• One-click option to publish AI-generated responses across profiles
• Ability to request Google reviews from customers via text, email, QR codes
• Integration options to connect with existing software/tools

Pricing

Offers custom prices for all services

Pros

✅Platform is very reseller and agency-focused

✅They have good support and host of resources for partners to utilize

Cons

❌No AI capabilities for review management services

❌Platform offers limited reportings and analytics features

What Brightlocal Does

BrightLocal offers a review generation and management solution for multi-location brands. It provides tools to request reviews from customers across multiple channels while monitoring and showcasing the collected feedback.

The core focus seems to be on providing varied, automated channels for requesting new reviews complemented by monitoring dashboards and team management workflows. The inbox, leaderboard, and client access functionalities allow for efficient review response processes. The platform is more service-based and many critical features can be manual instead of based on APIs.

Key Features

• SMS campaigns to request reviews via text with high open rates
• Email template builder to send branded review request emails
• In-store tablet/kiosk mode for capturing reviews at point-of-sale
• Options to include review links in receipts, footers, signage, etc.
• Unified review inbox to view all incoming reviews by location
• Review leaderboard for quickly spotting top/underperforming locations
• Team workflow capabilities to assign, prioritize, and track review actions
• Client access to allow customers/clients to respond directly
• Review widget for showcasing testimonials on websites

Pricing

$59 per location per month

Pros

✅Tool is very easy to use and manage for customers and has many time-saving features

✅They have a good learning repository with courses for upskilling in different areas

✅Support team is very knowledgeable and helpful

Cons

❌Dashboard isn’t organized well and with so many features, may look messy

❌Reports are extensive but not intuitive. Clients are not aware of a lot of metrics used by Brightlocal.

What ReviewPush Does

ReviewPush helps in fully automating review requests by tapping into POS data, while providing analytics capabilities to derive insights from the collected feedback. It aims to help businesses efficiently generate review volume and leverage reviews for building credibility and attracting customers.

The platform covers the full review lifecycle from soliciting feedback to responding and showcasing reviews for promotional purposes across channels. The emphasis is on making this process effortless through native POS connections.

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Key Features

• Automated review requests triggered by POS data/transactions
• Simplified process for capturing customer feedback post-purchase
• Dashboards for monitoring review volumes, ratings, trends
• Natural language processing to analyze sentiment signals in reviews
• Tools to identify areas for improvement based on feedback
• Unified inbox for viewing and responding to all reviews
• Ability to filter/prioritize reviews for quick response
• Functionality to resolve issues surfaced in negative feedback
• Options to showcase positive reviews on website and social media
• Display of verified customer reviews to build trust
• Positioning reviews as a conversion optimization asset

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Pricing

$89 per location per month

Pros

✅Customer support is responsive and helpful

✅The UI is good and customers like the reporting layouts of the platform

Cons

❌Platform capabilities are limited and does not have a lot of features which are important as businesses grow.

❌Platform does not get regular updated, so software feels outdated

What Reviewinc Does

Reviewinc covers a wide range of review management needs from generation to promotion to analysis. It emphasizes automation, unified multi-channel capabilities, flexible communication workflows, reporting, and security/compliance.

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Key Features

• Automated review request campaigns via email and text messaging
• Customizable dashboard for viewing review data and real-time updates
• Unified inbox for all listings/reviews
• Option to reply directly to Google and Facebook reviews
• Location/region-based reporting capabilities with automated reports that can be scheduled
• One-click automated review sharing to social and widgets for other platforms
• Multiple user seats and customizable access levels
• Unlimited business integrations such as Zapier, Google, and Facebook partner integrations
• Mobile-friendly interface with a mobile kiosk mode

Pricing

Pricing info not available

Pros

✅The tool is quite fast and well-optimized to work on mobile devices

✅It’s simple and easy to use with an accessible support team

Cons

❌Review response features are limited

❌Reporting capabilities can be made better

❌Does not offer AI automation for responding to reviews

What LocalClarity Does

LocalClarity provides a comprehensive reputation management and local search intelligence solution focused on the Google ecosystem. It offers tools spanning data consolidation, performance insights, review management, integrations, and professional services.

The core value proposition appears to be consolidating Google presence management at an enterprise scale, with emphasis on centralized data access, review response tools, customizable reporting, professional guidance, and an open platform for integrations.

It aims to provide multi-location brands comprehensive monitoring of local search performance and reputation insights, coupled with streamlined review response capabilities across all locations.

Key Features

• Unified dashboard view across all locations
• Visibility into customer actions/behavior on Google before reaching websites
• Suite of customizable reports that can be saved, shared, scheduled
• Access to up to 10 years of historical review data per location
• Centralized reviews inbox automatically pulling in feedback daily
• Capability to respond directly with custom or templated responses
• Workflows to distribute review data and tasks to location managers
• Access to local search visibility experts for personalized video analyses
• Research library exploring reputation management strategies and ROI
• Integrations to connect with existing customer service, social platforms

Pricing

$10 per location per month

Pros

✅Customer support team is knowledgeable with industry expertise

✅Platform is affordable for businesses just starting out

Cons

❌Doesn’t offer any CRM or POS integrations to automate the review response process

❌Doesn’t have option for review generation via campaigns

What Superchat Does

Superchat is mainly a chat automation software that allows businesses to communicate with customers on preferred channels. But it also provides tools to generate, monitor, and manage online reviews from customers. The review management component integrates with Superchat's broader business automation suite. The core value prop is making it easy to systematically collect customer feedback on third-party review sites while maintaining visibility into all incoming reviews.

Key Features

• Send review request invitations to customers via their preferred communication channels
• Create custom review links to direct customers to leave feedback on specific sites
• Ability to use templated messages when requesting reviews
• Centralized dashboard to view new reviews from integrated platforms like Google, ProvenExpert, Trustpilot, etc.
• Notifications about incoming reviews from important sources
• At-a-glance tracking of review volumes and progress

Pricing

$169 per month

Pros

✅Platform allows review collection through highly personalized channels

✅Has option to respond to reviews from within its chatbox

Cons

❌Platform doesn’t have review management capabilities for many major sites

❌Review management may not be available as a separate service and features are highly limited

❌Onboarding is slow and can take significant time

What Okendo Does

Okendo is primarily a customer experience platform for online retailers and eCommerce businesses. As part of its suite, it provides tools for collecting, displaying, and leveraging customer ratings and reviews.

For eCommerce brands, Okendo positions reviews as a high-impact marketing channel for customer insights and a high-volume source of user-generated content.

The emphasis is on going beyond simple star ratings to gather more nuanced voice-of-customer data that can shape products, support, and the overall customer experience. Automated tools aim to streamline processes around review publishing, analysis and responses.

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Key Features

• Ability to define structured "attribute ratings" for granular product/service insights
• Collect customer feedback beyond just star ratings
• Public reply functionality to respond to reviews
• Private messaging to resolve customer issues
• Help desk integrations to sync review data and streamline support workflows
• Automated publishing rules and sentiment analysis
• Tagging, filtering, and compliance controls over published reviews.
• Customizable and interactive formats for showcasing reviews
• Optimized for increasing conversion rates and shopper engagement

Pricing

Offers custom prices for all services

Pros

✅The tool is very easy to set up and upgrade as business needs grow

✅The team is innovative and continuously working on product developments

✅Very receptive of feedback from customers

Cons

❌Doesn’t offer review monitoring on many key platforms for brand-level reviews

❌May not be the best choice non-eComm or non-DTC brands because of the niche ecosystem

What Broadly Does

Broadly provides a suite of tools to help local businesses generate more online reviews across key sites and consolidate review monitoring/response into a single dashboard. It makes it efficient for local businesses to systematically collect new reviews from customers after transactions/interactions. The platform covers the full review lifecycle from soliciting feedback to managing responses, with an emphasis on building a consistent review presence to improve local visibility.

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Key Features

• Automated campaigns to request reviews from customers
• Options for customers to easily submit reviews with one-click
• Centralized inbox to view and respond to reviews from Google, Facebook, and other integrated sites
• Ability to manage entire online review presence from one hub

Pricing

Offers custom prices for all services

Pros

✅Centralized chatbox for easy alerts and monitoring

✅Easy to use platform for small, local brands

Cons

❌Doesn’t support major review sites

❌No AI automations available to help respond to reviews

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What GetMoreReviews Does

GetMoreReviews is a platform that provides multiple channels for businesses to send review requests to customers and systematically acquire new online reviews. It also includes tools for monitoring/responding to incoming feedback.

The core value proposition appears to be making the review solicitation process as streamlined and hands-off as possible through automations, integrations, and multiple customer outreach modes.

Once reviews are generated, GetMoreReviews provides basic monitoring capabilities, social sharing tools, and performance reporting.

For businesses, it positions review acquisition as a key driver of reputation-building, getting discovered online, and making data-driven improvements based on customer voices.

Key Features

• Automated sending via integration with existing software/systems
• Bulk file uploads of customer lists to send review requests
• On-demand individual requests through account dashboard
• Email and SMS text campaigns to solicit reviews
• Automated review reminders to increase response rates
• Website widgets/tools to collect reviews
• Feedback manager to view and take action on customer responses
• Reputation monitoring alerts for new incoming reviews
• Options to auto-post positive reviews to Facebook
• Automated reports on review performance metrics
• Identify areas needing focus based on feedback data

Pricing

Offers custom prices for all services

Pros

✅Platform wins in ease of usage, responding to reviews is also easy for end users

✅Good mobile interface for sending ad-hoc requests on-the-go

Cons

❌Platform is very costly as per customers

❌UI of the platform is a bit outdated

What SoTellUs Does

SoTellUs is a great platform for practitioners and small businesses to collect reviews and grow their business. Many types of SABs and practitioners use it – such as electricians, plumbers, consultants, stylists, and more. The platform has integrations with thousands of business apps to automate review collection and response.

Key Features

• Clients can collect reviews from 3000+ apps on website and few major review sites
• Supports offer campaigns to help collect new reviews
• Monitors reviews from Google, Facebook, and Yelp
• Respond to reviews from GoTellUs dashboard
• Social media and other integrations for social proof

Pricing

Price available after demo

Pros

✅Video review capabilities are a huge plus

✅Certain features are great for practitioners

Cons

❌Review site integrations are highly limited

❌No AI automation available for responses

What SocialPlaces Does

SocialPlaces is a customer feedback management platform that offers a host of features for online reputation management. It helps you collect, monitor, and respond to reviews across major review sites.

Key Features

• Comprehensive dashboard for managing reputation and reviews in one place
• Collect reviews from multiple sources
• Has an intelligent AI model to respond to reviews and analyze customer sentiments
• Offers custom widgets to share reviews on different platforms.

Pricing

Not available publicly

Pros

✅Strong AI capability that help gather deep insights into customer feedback

✅Integrates seamlessly across different channels

Cons

❌Platform is feature-heavy, making the UI overwhelming for the end user

❌Does not offer review generation campaigns to collect more reviews

❌Has no CRM or POS integration to generate reviews automatically