It's simple software that's easy to use. We're delivering white-glove service to our clients, and Synup lets us do that at a price that's affordable for us and our clients.
Aaron Gobidas
multi location Review monitoring
Track every review. Everywhere.
Synup pulls reviews from across the web into one single inbox. Monitor instantly, analyze trends & automate responses at scale.
14-day free trial Cancel anytime
Unified inbox
Read, reply, resolve, without switching tabs
View guideEvery review from every publisher lands in one stream. Filter by rating, status, source, or keyword. Reply inline. Or let the agent draft a response in your brand voice.
Reviews from Google, Facebook, Apple, Tripadvisor, and 30+ sources in one feed
Add any industry specific site as a custom source for tracking. We pull daily.
Use AI to draft on-point responses or templates & wildcards to automate.
Review inbox
Filters
Competitor tracking
Benchmark against the businesses down the road
Track competitor review volume, rating, and sentiment beside your own. The agent surfaces the themes rivals win on and the ones you lead.
Competitors discovered automatically, or added by name
Rating, volume, net sentiment, and star distribution side by side
Theme keywords split into where rivals win and where you lead
Competitor benchmarking
Rivals win
You lead
Analytics
See the story behind every star
View guideTrack volume, rating trends, response rate, and topic sentiment across all locations. The agent explains what changed and surfaces locations that need attention.
Review analytics
All locations
Volume
Selected metric
Avg. rating
Agent insight
Reviews mentioning "wait time" increased 34% this month, concentrated at your Atlas Dental, Tempe location. Rating there dipped to 3.9 while the portfolio climbed to 4.3.
3.9Atlas Dental, Tempe avg, the only location trending down. Suggested: add a peak-hour staffing note.
Reviews by source
Rating by source
Topics & sentiment
Know what every star is actually about
View guideReviews are tagged by topic and tracked month over month, so you can see which themes lift your rating and which pull it down, before the average moves.
Topic & sentiment analysis
Topics × month
Cell value = mentions · click to drill in
Positive
Mixed
Negative
No data
Depth of fill = strength of sentiment
Agent insight
Everything that happens to a review after it lands
Respond in bulk, flag what does not belong, annotate for the team, rank your locations, and hand the whole picture to a client, from the same inbox.
2 selectedApprove all
Rachel T.Thanks for naming Dana
Sofia F.Sorry about the Tuesday wait
Marco R.Glad the new hours helped
Every reply written for that review
The agent reads what each customer actually wrote and answers it. You approve the batch, and anything sensitive comes to you first.
View guideTemplate34 replies
Hi {{reviewer_name}}, thanks for visiting {{location}}!
{{reviewer_name}}{{location}}
Template wildcards
Personalize at scale with {{reviewer_name}}, {{location}}, and more.
FlaggedSpam / off-topic
GAnonymous
Spam / off-topicReport
Fake / not a customerReport
Report a review
Flag inappropriate or fake reviews directly from the inbox, no portal-hopping.
Internal noteStaff only
Internal notes
Add private team notes to any review, visible to staff, never to customers.
View guideReputation score5 locations
#1Atlas Dental, TempeElite96
#2Northwind Digital, ChandlerStrong91
#3Atlas Dental, Mesa78
Location leaderboard
Rank locations by reputation score and response rate for multi-location brands.
Monthly reportAug 2026
PDFCSV
Download1.2 MB
PDF & CSV export
Download analytics and reports for client delivery, with white-label options.
View guide
Aaron GobidasReviews, answered
The questions teams ask most before they hand their inbox to the agent.
What review sites does Synup monitor?
View guideSynup pulls reviews from 30+ review sites into one inbox, including Google, FB, Apple, Tripadvisor, plus industry-specific sites. Every review lands in the same stream, filterable by source, rating, status, or keyword.
Does the AI write my review responses?
The agent drafts contextual replies in your brand voice, resolving wildcards like the reviewer's name and location. You stay in control. Approve, edit, or send in one click. Most teams approve the majority of drafts without changes.
How fast do new reviews appear in the inbox?
New reviews land in the stream within minutes of being published, average sync delay across monitored sources is under five minutes. Nothing needs to be refreshed or imported by hand.
Does it work across multiple locations?
Yes. Filter the inbox by location, and use cross-location analytics and a reputation leaderboard to compare performance. It's built for multi-location brands and agencies managing hundreds of profiles.
Can I compare my reviews against competitors?
Add competitors by name, or let the agent discover them. You then see review volume, average rating, net sentiment, and rating distribution beside your own, with theme keywords split into where rivals win and where you lead.
Can I export review reports?
Analytics and review reports export to PDF and CSV, with white-label options for agencies delivering to clients under their own brand. You can also ask Sydekick to create a custom branded report.
The AI agent for local marketing
See Sydekick manage your reviews
Start your free trial and watch every review get a thoughtful response, without the bottleneck. See it work on your business in minutes.
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